When you launch unknown applications: display a pop-up message
This will increase the security, so the user will be notified in advance
It will be more convenient, the user will know that in system is running suspicious process
At the moment the user doesn't receive notification of monitoring active process
I believe that path exclusions are coming to this software shortly, so won't request that.
At the moment, all files detected are quarantined. I work (IT Security) with numerous files that are correctly questionable to AV. Therefore instead of quarantining everything, it would be useful to config the product to just detect and alert, instead of quarantining.
We rescently had to add 100 firewall entries for p1*,webroot ect to our firewall.
wildcard firewall entrys are not recommend by most vendors due to stress put on the firewall resolving the incoming packets
a better dns architucture and amazon ip services would be better.
google dns for example
our symantec message labs services is something like cluster6.apac,symantecloud.com.
Hi Everybody !
I' think that good idea the future . Let's see:
- Hungary language support for Webroot products
- new function in submit files menu
That's provide more informations about malware submission .
- reduce to speed BrightCloud url categorization
- reduce false posotve detection for Webroot Filtering Extension
- new function in context menu -> Change to submit many malware samples .
I have this idea, we know no software is perfect and webroot is no exclusion. Occasionally I encounter false positives which are usually fixed within minutes after reporting. But chances are some of the users will have the fixed FPs in quarantine and wont look there for a long time. What if, when a classification is changed for an FP, an alert is shown for the user, when scanning for the next time, that the previously quarantined files are actually clean, and prompt the user to restore them if needed.
Please increase the size limit of file submissions from 10MB to 30MB on http://snup.webrootcloudav.com/SkyStoreFileUploade
I recently tried to upload a process that shouldn't be monitored via but it was too large. This increase is also needed for submitting PUA packages, which can often be bigger than 10MB.
I know your answer is to submit a ticket with WSAlogs but this is my preferred approach on casual submissions.
If you're already allowing the user to disable components of your software protection, i think we can safely presume the user should be smart enough to disable the "security dissabled" warnings, if they wish to.
This would satisfy those users who wish for those components to remain disabled and still show a "fully protected" experience when using the software.
WSA engineers can add double or even triple authentication messages the user will have to allow. This would certainly make the user aware of the choice being made. Or, perhaps, WSA engineers could show an alert on a weekly basis that components are disabled.
Bitdefender av allows this as does Bull Guard and a one other I can not remember. Thank you!
i think the context menu should have 2 options when right clicking a file/folder.
That should be Deep scan for all *.* and also a Light scan (For right clicking the whole E:\*.* drive )? Even an Sandbox right click menu item would be handy as well to run exe files in SandBox.
Powered by dragging the file CHROME_18.104.22.168.crx & lpchrome.crx
Checked with Comodo Dragon and Yandex.Browser
If it works in browsers based on Chromium, then you need to make an auto-install plug-in
When a help link in the WSA agent is clicked, it sends the agent information over HTTP before being redirected to the final Help page. Unfortunately, this information includes the instance MID and the complete license key protected only with what appears to be a simple substitution cipher. Should someone control the network gateway they would be able to slurp license keys and identiy computer relationships.
Please migrate these links to HTTPS, which works already.
Here's the communication:
What it should be:
The WSA interface needs to bring much more attention to the functionality of the gear icons. We've had users think you completely eliminated parts of the GUI because it wasn't evident they could be clicked on.
These are my recommendations/thoughts
While cleaning, it displays the size of the files cleaned in bytes, very confusing...
Can we please have them make it in MB ? much easier to comprehend IMHO
Also, if a detailed results at the end of the scan is shown it would be great, like how CCleaner shows you a summary of what it cleaned and how much space from each category was cleaned
I know about the Idea for the themes to be added to WSA that started PIInfinity but since this Idea is already closed by Jim I decided to start a new one for the fresh 2014 version.
As you may know from my other posts I am not so fascinated by the new dark military look of WSA 2014. I know that in this stage is too late to revamp colour scheme of GUI. However please give us option to change its skin/theme and create one alternative bright theme resembling the past 2013 version. I know that you, at Webroot, are proud of the small installation file but having only one skin bundled should not increase the installation file size too much.
We would like to be able to set an alert when an infected machine has been cleaned. Currently we have 10 technitions that have access to the console but its not always feasible for us to always log in when there is a virus reported and cleaned and we do not need to perform an actions.
My reason for posting this is to suggest that you add something to the hard copy installation instructions and your CD/download installs that tells your users that they need to remove their old version before they can install and register their new version. My experience today in installing the new version was rather frustrating to say the least. I'm getting older
and it didn't register right away that I went thru this last year. I had to go online to confirm what I needed to do. More time and effort. Trying to install a newer version without removing the old one first is very confusing.
How about putting something in the installation script with an option to remove it now? "FYI. YOU'VE GOT AN EXISTING COPY. YOU MUST REMOVE IT BEFORE YOU CAN INSTALL THE NEW VERSION. DO YOU WANT TO REMOVE IT NOW?
I worked support many years ago and tested new software and wrote/edited installation proceedures. We did everything we could to make it a "no brainer" to avoid support calls. It's got to be really frustrating for some people and this must
surely generate a lot of support calls and internet inquiries.
Given that a lot of apps offer the ability to schedule activities, alot of them also offer the same 'on the hour' option which means that a system can become somewhat stretched 'on the hour'.
My suggestion is that granularity is added to the 'Time' option under Advanced Settings/Scheduler; either increase the options that can be picked to include 1/2 or 1/4 intervals...which then makes for a long dropdown list OR, leave as is and add 3 checkboxes (which are mutually exclusive) if one is ticked...for '1/4 past', '1/2 past' & '1/4 to' the hour selected in the dropdown. If No check box is ticked then the scan is scheduled for the hour selected, etc.
Just a thought to increase usability.