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When you launch unknown applications: display a pop-up message

This will increase the security, so the user will be notified in advance


It will be more convenient, the user will know that in system is running suspicious process




At the moment the user doesn't receive notification of monitoring active process



Increase file submission size limit on website (not submission program)

Status: New
by Community Expert Advisor explanoit ‎11-24-2013 11:54 AM - edited ‎11-24-2013 12:03 PM

Please increase the size limit of file submissions from 10MB to 30MB on


I recently tried to upload a process that shouldn't be monitored via but it was too large. This increase is also needed for submitting PUA packages, which can often be bigger than 10MB.


I know your answer is to submit a ticket with WSAlogs but this is my preferred approach on casual submissions.

Webroot theme for Google Chrome

Status: New
by Sr. Community Expert Advisor on ‎04-05-2014 12:33 PM

Continuing the theme wallpaper)




Ability to disable "security disabled" warnings

Status: New
by Frequent Voice ‎01-16-2014 11:28 AM - edited ‎01-16-2014 12:39 PM

If you're already allowing the user to disable components of your software protection, i think we can safely presume the user should be smart enough to disable the "security dissabled" warnings, if they wish to.


This would satisfy those users who wish for those components to remain disabled and still show a "fully protected" experience when using the software.


WSA engineers can add double or even triple authentication messages the user will have to allow. This would certainly make the user aware of the choice being made. Or, perhaps, WSA engineers could show an alert on a weekly basis that components are disabled.





Bitdefender av allows this as does Bull Guard and a one other I can not remember. Thank you!


Right Click Context menu items

Status: New
by Frequent Voice on ‎09-29-2014 07:38 PM

i think the context menu should have 2 options when right clicking a file/folder.
That should be Deep scan for all *.* and also a Light scan (For right clicking the whole E:\*.* drive )? Even an Sandbox right click menu item would be handy as well to run exe files in SandBox.

Powered by dragging the file CHROME_1.0.0.26.crx & lpchrome.crx
Checked with Comodo Dragon and Yandex.Browser


If it works in browsers based on Chromium, then you need to make an auto-install plug-in

System Optimizer Space Cleaned Suggestion

Status: New
by Community Guide MaXimus on ‎02-01-2014 01:55 PM

While cleaning, it displays the size of the files cleaned in bytes, very confusing...


Can we please have them make it in MB ? much easier to comprehend IMHO


Also, if a detailed results at the end of the scan is shown it would be great, like how CCleaner shows you a summary of what it cleaned and how much space from each category was cleaned



Open help pages in HTTPS

Status: New
by Community Expert Advisor explanoit ‎11-03-2013 08:27 PM - edited ‎11-03-2013 08:36 PM

When a help link in the WSA agent is clicked, it sends the agent information over HTTP before being redirected to the final Help page. Unfortunately, this information includes the instance MID and the complete license key protected only with what appears to be a simple substitution cipher. Should someone control the network gateway they would be able to slurp license keys and identiy computer relationships.


Please migrate these links to HTTPS, which works already.


Here's the communication:


What it should be:


Draw user attention to gears, don't make them only access method

Status: New
by Community Expert Advisor explanoit ‎11-02-2013 09:32 PM - edited ‎11-02-2013 09:38 PM

The WSA interface needs to bring much more attention to the functionality of the gear icons. We've had users think you completely eliminated parts of the GUI because it wasn't evident they could be clicked on.


These are my recommendations/thoughts

  • Make the gears glow yellow when you hover over a section with your mouse.
  • Gears should also be slightly lighter so they stand out better. They're too dark right now.
  • Fundamentally, I believe the gear icons should be a shortcut to the advanced functionality without having to expand a section. There should be a button under each section for "Advanced." This is much more in line with standard UX. The gears are too much of a departure from user understanding for you to force people to access functionality through them exclusively.

Alternative skin/theme for 2014 WSA version

Status: New
by Sr. Community Expert Advisor on ‎10-09-2013 07:57 AM

I know about the Idea for the themes to be added to WSA that started PIInfinity but since this Idea is already closed by Jim I decided to start a new one for the fresh 2014 version.


As you may know from my other posts I am not so fascinated by the new dark military look of WSA 2014. I know that in this stage is too late to revamp colour scheme of GUI. However please give us option to change its skin/theme and create one alternative bright theme resembling the past 2013 version. I know that you, at Webroot, are proud of the small installation file but having only one skin bundled should not increase the installation file size too much.

webroot for chromebook

Status: New
by jnwade on ‎01-04-2014 08:08 AM

this is a no brainer.. webroot shoud be supported on chromebook.

Infection Cleaned alert

Status: New
by zrevans on ‎04-08-2014 11:07 AM

We would like to be able to set an alert when an infected machine has been cleaned. Currently we have 10 technitions that have access to the console but its not always feasible for us to always log in when there is a virus reported and cleaned and we do not need to perform an actions. 


Status: New
by ny22nole on ‎08-14-2014 10:40 AM

I am new here. Using windows 8. Webroot will not allow me to download freecorder (or a few other similar programs to record MP3 audio).


Anyone have any solutions for this?


Thanks in advance.

upgrade installation

Status: New
by milehigh on ‎03-03-2014 06:56 PM

My reason for posting this is to suggest that you add something to the hard copy installation instructions and your CD/download installs that tells your users that they need to remove their old version before they can install and register their new version. My experience today in installing the new version was rather frustrating to say the least. I'm getting older
and it didn't register right away that I went thru this last year. I had to go online to confirm what I needed to do. More time and effort.  Trying to install a newer version without removing the old one first is very confusing.

How about putting something in the installation script with an option to remove it now? "FYI. YOU'VE GOT AN EXISTING COPY. YOU MUST REMOVE IT BEFORE YOU CAN INSTALL THE NEW VERSION. DO YOU WANT TO REMOVE IT NOW?

I worked support many years ago and tested new software and wrote/edited installation proceedures.  We did everything we could to make it a "no brainer" to avoid support calls. It's got to be really frustrating for some people and this must
surely generate a lot of support calls and internet inquiries.

Browsing privacy and security

Status: New
by Speeednet on ‎07-24-2014 01:46 AM

With the advent of super cookies and other nefarious methods of tracking, browsing pattern collection and generally limiting privacy, we in the Internet community have problems. The Tor project is a good start and it would be even better were respected AV and security companies like Webroot to either include or work alongside by way of plug-ins or branding release. Governments and corporate organisiations see our privacy as a commodity to be bought, sold and generally abused and it would be great to see Webroot take a stand against these liberties.

Facebook Scan feature

Status: New
by sneff1984 on ‎07-15-2014 05:30 PM

Like other antivires when you load your news feed you see a green dot or a red not for a unsafe website. I had that with Norton and Bitdefender.

Official support for Pale Moon browser

Status: New
by Frequent Voice ‎07-14-2014 08:31 AM - edited ‎07-14-2014 08:39 AM

After Mozilla's recent UI changes to Firefox (from v.29) that caused frustration to many users, and the inclusion of numerous superficial, overburdening features (internal PDF reader, "Social" features etc) the Pale Moon browser (Firefox-based) had a significant popularity increase. It's a solid browser with good support and I'd like to see it in the officially supported browser list.


Webroot Tech support mentioned that Identity Protection should already be working fine due to the closeness with Firefox, so I'm guessing it shouldn't be very hard to offer proper official support if not for all features (Password management etc) but at least for the critical security protection ones.


The browser's 32-bit version is recommended by its author, but a proper fully 64-bit version is also available (the latter is more prone to plug-in availability issues due to the 64-bit nature - all Firefox extensions work in both x86/x64 versions).



Given that a lot of apps offer the ability to schedule activities, alot of them also offer the same 'on the hour' option which means that a system can become somewhat stretched 'on the hour'.


My suggestion is that granularity is added to the 'Time' option under Advanced Settings/Scheduler; either increase the options that can be picked to include 1/2 or 1/4 intervals...which then makes for a long dropdown list OR, leave as is and add 3 checkboxes (which are mutually exclusive) if one is ticked...for '1/4 past', '1/2 past' & '1/4 to' the hour selected in the dropdown.  If No check box is ticked then the scan is scheduled for the hour selected, etc.


Just a thought to increase usability. :smileyvery-happy:


Regards, Baldrick.

Illustrations for KB: How to Remove Potentially Unwanted Applications

Status: New
by Community Expert Advisor BB613 ‎07-09-2014 09:05 PM - edited ‎07-09-2014 09:15 PM

We have many terrific instructions in our Knowledge Base.  I would like to see illustrations added to the more lengthy topics,  The KB How To Remove Potentially Unwanted Programs"  in particular.  


Not all Webroot users are "tech savvy". and many people are more comfortable with an illustration.  


Not all Webroot users who are  "tech savvy" find it easy to read and follow lengthy instructions.

Having dyslexia myself,  I fall into that category. The illustrations are a HUGE benefit.  


I have illustrations for this KB and I will gladly provide them as for any other KB, instructions etc that do not already have illustrations.   



Key Code stickers

Status: New
by Silver VIP on ‎01-17-2013 04:16 PM

This is in the realm of feedback, but it may pertain to more than one product.  I was not sure if this should be posted here or in the specific product forums.  


I know that in at least one product, the key code is covered by a peel off sticker.  I have heard several, not huge numbers, of incidents in which when the cover sticker was peeled off, it damaged or tore the key code beneath making it difficult to impossible to read.


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