In response to this post:
Your ticket is being handled by one of our threat research members and was responded to yesterday. The support system brings your ticket to the top of the queue when you post a new response. The reason you did not get a hastier response when you re-opened your ticket is because you posted 7 times in a row. When you do this, the ticket shows up as a new request and it actually works against you. Tickets are handled in the order they come in and when you post 7 times in a row, it looks like the 7th post was the most recent one and it becomes a "newer" response.
There should be a Warning or Note on All Support Tickets from the Member letting the Member know that this will happen if the Member keeps posting without a response from Support.
Maybe it should also have a time limit say 24 hrs or so. If you don't have a response from Support ask about it on the Forum. That way the members Support Ticket will stay in queue and not be taken as a new request.
After reading & commenting on a thread in the Complete section RE: A user not being able to clear past malware history in the console - I feel it would be a good idea for a user to be able to clear past malware if required. For example a close relative of mine has some very embarrassing malware (ladies type) blocked that he didn't want me & to see & didn’t realise blocked malware was recorded & (he does now) & has no way to remove it anyway & I really think he would like to, his other half also has her phone & PC on the console & can access it
I also show others who are interested WSA my console & all it's functions & although I have only one entry I really don't want others to be able to see what is essentially a record of internet mistakes which remains there to time indefinite if the same account is renewed. Others in my immediate family righlty have access to my family WSA console including my other half & teen daughter for their phones etc & I personally would like to be able to clear my history if I needed to.
I'm not talking about secrecy here just basic privacy & if a person has for example a 5 user WSA maybe all 5 of those people may use the console at some point & this could cause some issues including possible marital disharmony etc
I know Chrome is now popular and there is a good chance the next version (2013) of WSA will support it, but I would also like to see in that future release support for Opera browser as well. It is my favourite browser and apparently the favourite (or browser of choice by useage) of 5.24% of other people on the internet (taken from Feb 2012 statistics on http://www.cygy.com) . I am only using Firefox because your toolbar doesnt support Opera. Check these statistics out (they are approximate but will still give you an idea) 5.24% (of people using Opera browser) X (multiplied by) Webroots 14 million users (taken from www.webroot.com.au), and you have potentially 733600 webroot customers who would value your toolbar supporting Opera browser.....
Food for thought!
I would like to see Anti-Theft feature in WSA for PC.
It should work more less in the same way like for Android. It means you should be able to localize your stolen or lost PC, send commands to lock it etc. You could even implement tracking of PC using inbuilt web-cam.
Let's utilize MyWebroot in its full potential and further enhance WSA for PC!
I am having some issues with WSA ... malfunctioning Web Shield, Identity Shield, no padlock at all etc.
Webroot tech gurus have concluded that all my problems stem from the fact that my OS language is not supported by WSA.
So I have no other chance than to require inclusion of Czech language into WSA.
I may understand that our market is not as big and thus good as others but I have very strong argument which stands by me ... All other major players in the field of PC security have their products fully localized in Czech language. Just to name a few ... Norton, ESET, Avira, Avast, Kaspersky etc. etc.
Thanks & regards,
I'd like to propose the option to either let me log in once in to my password manager, or have it as a per windows session, and not browser session log in.
It's annoying to have to keep logging in to my password vault in Firefox every time I close and re-open the browser. If the option is already in Webroot, please tell me where it is, I can't find it and I was surprised something like this wasn't already in it.
No one else uses this PC but myself.
I would like to see a distinct differentiation of Techie and Non-techie posts on the main web page of the community. There is a section Recent Posts where are stuffed all posts regardless on their nature. So can you kindly split section Recent Posts on Techie and Non-techie sub-sections? The reason is that we have a huge increase of non-techie posts/threads lately between which important techie posts/threads or those requiring a help are literally becoming lost and they can be easily overlooked as such.
@ attention of moderators
You're correct thinking that this idea relates to your deleted post in one non-techie thread which was closed for a while and was reopened again later. I fully agree with the content of your message, hence I decided to post this idea. Hope you understand.
This is an expanded discussion of a previous thread. See, Backing Up PDF Files.
Webroot lists certain files it invites you to check off in order to back them up, including doc, docx, xls, xlsx, jpg, jpeg, png, mpeg, avi and mp4 files. I am assuming if you check off those files, they will in fact be backed up. Files that are not listed can be added through WSA’s customization feature, which allows you to manually add specific files. However, this assumes we, the users, are aware of all the files we have on our computers. If we are not, then those files will not be backed up, regardless of their importance. Cases in point are pdf, tiff, gif, ppt, pptx, and possibly others.
Recent discussion has focused on modifying WSA’s backup features to include the opportunity to check off additional files rather than having the user resort to a manual entry through the customization feature. This suggestion has garnered some support by various members of this community.
However, another alternative ought to be considered, and that involves the elimination of the check off feature as well as the elimination of the customization feature and simply expanding WSA’s back up to automatically include all known files. Of course, it is possible that new file types will be born every day, but as they are discovered, they can be added by WSA.
I am leaning towards this latter alternative. It simplifies the process while affording the user the maximum possible back up coverage without having to resort to manual insertion through the customization feature.
I would invite views on these two alternatives.
Either way, something should be done expeditiously because the current system is flawed and needs to be fixed.
I'd like to have a way to use the WSA Android app tp clean my Droid 2 Global (running Android 2.3) the same way that I can have WSA clean my Dell desktop's Windows Vista and laptop's Windows 7. I'm not looking to wipe my phone; I know how to make WSA do that. I just want to clean up the junk files that end up cluttering my phone as I surf the web, text message, make calls, etc.
Foremost I have to say that my idea has born thanks to DavidP who put in to his signature a direct link to open a ticket.
So, credit goes to David.
I have noticed that a link to open a support case is available only on the main page of Community on the right side under "Looking For Support?". Unfortunately in other levels/sub-sections of forums there is no a direct link.
I think it would be handy if a direct link would be always available regardless on level/sub-section of Community you are in. We would need to place this link to a part of page that is always displayed. For instance the bottom part of page could be used. See below.
or in the drop down menu "Support" on top of the page or elsewhere it suits the best.
I would love to see the ability to truly schedule the recurring scans that Webroot Secure Anywhere mobile calls "scheduled" scans. Currently, users cannot set an actual/specific time for the scans to be run, only adjust the frequency.
A user defined time to run the scans is something that many other scan tools incorporate. In addition to giving the user a bit more control, it may also help to alleviate many of the "out of memory" errors I've seen in the threads by allowing the user to tell Webroot to run the scans at a time when the device is least likely to already be using a great portion of the processor.
To avoid the possibility that the scan would fail to run because the device is in standby mode, etc, it would probably be helpful to add a permission allowing Webroot to wake the device to update itself & run the scans.
One other thing that may help the Out of Memory errors, would be if before running a full scan, Webroot could check memory/processor availability. If percentage X isn't available, the scan is postponed 30 minutes, an hour, etc at which time the test is run again to see if the processor has been freed up. Should Webroot be unable to find a time when significant resources are available, the user could be notified. We would then be aware of the problem & be able to shut things down & run it manually. Additionally, this might help users become more aware of what programs are contributing to the lag they are experiencing.
Sorry to have written so much. Lol. The true center of this suggestion is:
Please find a way to let users tell Webroot a SPECIFIC time to run scans.
**edit is for subject name
I've noticed that at-least two new features have been added to the software since I purchased it. However, I had no idea the features had been implemented because no notification or message was provided. To keep users engaged and aware of new features, add an alerts box that automatically launches on the "You are protected!" main screen, which the describes the newly added feature(s).
This will increase retention because users will see the benefits of the software rather than thinking "I guess I'm just paying for regular updates, unlike Symantec who is always adding features to their software."
What are some thoughts?
It would be nice to post a "Closed Sticky" on the forum that only the Moderators can change when updated on the following:
1. Current Release Version Number
2. Current Beta Version Number.
To the Webroot Software Engineer Team,
I would like to suggest that an option be added to the Advanced Options in order to use the System Optimizer on all or multiple user accounts on a home computer or business network. Currently I am only able to clean my own personal user account and being the system administrator of my family pc I would like to have the option and ability to clean all other user account which are password protected on the pc without having to ask my 9 and 12 year old and my wife to log in to their accounts and bring up the Webroot program and go to System Optimizer to clean up their own data. I also have another software in which it allows me to go to options and select various users to be able to clean which are: Current user only, All users and Selected users. This option allows me to clean and optimize the whole family PC in one click of the button without having to go to each individual user. Before I had the Pro version the software I had just the free version which only allowed me to clean whichever user I was logged into. But that is not practical when each user account is password protected. But when I found out the the Pro version gave me the ability to clean all or multiple users at once I purchased it. I think adding this feature or option to the Webroot SecureAnywhere software under Advanced Setting it will give the system administrators more manageability over thier systems whether it is a family pc or business network. I hope this suggestion and idea will help with the overall Webroot SecureAnywhere usability. I look forward to hearing back from the Webroot Software Engineer Team after looking into the feasibility of this capability added to the software. I really like the new Webroot interface and think this would be a great addition.
I am a closed beta tester since Webroot acquired Prevx. In fact Webroot inherited me
During such a long period I have been reporting dozens of bugs via Wilders forum before the Webroot community started. Since then I have been writing here or directly to the support. So I may dare to label myself as an experienced bug reporter
Therefore I have to admit that I really miss any tracing system for the reported bugs. The current system (via support) is quite confusing because all reports and replies by the support staff are stuffed in one never ending post what is indeed user-uncomfortable.
In this respect Opera keeps primacy. They have very sophisticated system for reporting and tracing bugs. If you report a bug you will receive an unique ID belonging to your report so it is very easy to trace that bug later on forums, in changelogs or in the closed bug tracing system.
Therefore I would welcome to have similar system in Webroot support. We need to make reporting of bugs more convenient and transparent.
I am not complaining just trying to make a good offer
Thanks & regards,
The security product does a great job of blocking calls, but they go straight to voicemail.
Can the option be added to reject the call? In this case, the call would be dropped or receive a busy signal and not go to voicemail.
I used this feature from the web portal all the time. It's more secure and reduces file redundancy. Is it still available in the new portal?
I use NIS 2013 and Webroot. I liked them both. One thing I wish Webroot had that Norton does is "system insight" (shows when programs were installed, when viruses where found, when scans were done, and performance issues such as high memory usage/high cpu usage).
Anyhow, this comes in handy for me when I need to find out:
1. When a virus was installed via a program (to find the culprit person).
2. When and what program was installed to troubleshoot Windows issues.
3. Verify and check if scheduled scans are taken place correctly.
4. Look and see what programs were used the most, usage of memory/cpu of each program, and whether the PC turns off or goes into standby.
Keep in mind (for those who don't use Norton), that this is all done in a clean calendar format.
I love Webroot, but wish there was some type of expanded log.
As of now, Webroot products are localized to 13 languages. I (and hopefully others) would like change that, by adding Hungarian to the mix. If this gets the green light, I would translate Webroot products into Hungarian as I've done a couple of localizations in the past.
When I submit a file through webroot program, I get no feedback. At all.
I would like to see a page listing all the files I have submitted, and the results, including the malware designation if such was given.
Really need this.