I am having some issues with WSA ... malfunctioning Web Shield, Identity Shield, no padlock at all etc.
Webroot tech gurus have concluded that all my problems stem from the fact that my OS language is not supported by WSA.
So I have no other chance than to require inclusion of Czech language into WSA.
I may understand that our market is not as big and thus good as others but I have very strong argument which stands by me ... All other major players in the field of PC security have their products fully localized in Czech language. Just to name a few ... Norton, ESET, Avira, Avast, Kaspersky etc. etc.
Thanks & regards,
To the Webroot Software Engineer Team,
I would like to suggest that an option be added to the Advanced Options in order to use the System Optimizer on all or multiple user accounts on a home computer or business network. Currently I am only able to clean my own personal user account and being the system administrator of my family pc I would like to have the option and ability to clean all other user account which are password protected on the pc without having to ask my 9 and 12 year old and my wife to log in to their accounts and bring up the Webroot program and go to System Optimizer to clean up their own data. I also have another software in which it allows me to go to options and select various users to be able to clean which are: Current user only, All users and Selected users. This option allows me to clean and optimize the whole family PC in one click of the button without having to go to each individual user. Before I had the Pro version the software I had just the free version which only allowed me to clean whichever user I was logged into. But that is not practical when each user account is password protected. But when I found out the the Pro version gave me the ability to clean all or multiple users at once I purchased it. I think adding this feature or option to the Webroot SecureAnywhere software under Advanced Setting it will give the system administrators more manageability over thier systems whether it is a family pc or business network. I hope this suggestion and idea will help with the overall Webroot SecureAnywhere usability. I look forward to hearing back from the Webroot Software Engineer Team after looking into the feasibility of this capability added to the software. I really like the new Webroot interface and think this would be a great addition.
I've noticed that at-least two new features have been added to the software since I purchased it. However, I had no idea the features had been implemented because no notification or message was provided. To keep users engaged and aware of new features, add an alerts box that automatically launches on the "You are protected!" main screen, which the describes the newly added feature(s).
This will increase retention because users will see the benefits of the software rather than thinking "I guess I'm just paying for regular updates, unlike Symantec who is always adding features to their software."
What are some thoughts?
I'd like to have a way to use the WSA Android app tp clean my Droid 2 Global (running Android 2.3) the same way that I can have WSA clean my Dell desktop's Windows Vista and laptop's Windows 7. I'm not looking to wipe my phone; I know how to make WSA do that. I just want to clean up the junk files that end up cluttering my phone as I surf the web, text message, make calls, etc.
The security product does a great job of blocking calls, but they go straight to voicemail.
Can the option be added to reject the call? In this case, the call would be dropped or receive a busy signal and not go to voicemail.
I would love to see the ability to truly schedule the recurring scans that Webroot Secure Anywhere mobile calls "scheduled" scans. Currently, users cannot set an actual/specific time for the scans to be run, only adjust the frequency.
A user defined time to run the scans is something that many other scan tools incorporate. In addition to giving the user a bit more control, it may also help to alleviate many of the "out of memory" errors I've seen in the threads by allowing the user to tell Webroot to run the scans at a time when the device is least likely to already be using a great portion of the processor.
To avoid the possibility that the scan would fail to run because the device is in standby mode, etc, it would probably be helpful to add a permission allowing Webroot to wake the device to update itself & run the scans.
One other thing that may help the Out of Memory errors, would be if before running a full scan, Webroot could check memory/processor availability. If percentage X isn't available, the scan is postponed 30 minutes, an hour, etc at which time the test is run again to see if the processor has been freed up. Should Webroot be unable to find a time when significant resources are available, the user could be notified. We would then be aware of the problem & be able to shut things down & run it manually. Additionally, this might help users become more aware of what programs are contributing to the lag they are experiencing.
Sorry to have written so much. Lol. The true center of this suggestion is:
Please find a way to let users tell Webroot a SPECIFIC time to run scans.
**edit is for subject name
I am a closed beta tester since Webroot acquired Prevx. In fact Webroot inherited me
During such a long period I have been reporting dozens of bugs via Wilders forum before the Webroot community started. Since then I have been writing here or directly to the support. So I may dare to label myself as an experienced bug reporter
Therefore I have to admit that I really miss any tracing system for the reported bugs. The current system (via support) is quite confusing because all reports and replies by the support staff are stuffed in one never ending post what is indeed user-uncomfortable.
In this respect Opera keeps primacy. They have very sophisticated system for reporting and tracing bugs. If you report a bug you will receive an unique ID belonging to your report so it is very easy to trace that bug later on forums, in changelogs or in the closed bug tracing system.
Therefore I would welcome to have similar system in Webroot support. We need to make reporting of bugs more convenient and transparent.
I am not complaining just trying to make a good offer
Thanks & regards,
The Webroot interface is difficult for people who rely on screen readers to use. The biggest problem is a lack of keyboard control. For example, someone with a vision impairment can't independently install the product, because you need to click in the field where the license key needs to be entered (you can't tab to it). While screen readers do provide some limited review capabilities by simulating mouse movement and clicks, this is a difficult way to access an interface, particularly when you're trying to learn it, and the product could benefit greatly both from making the interface able to be controlled using the keyboard, as well as using Active Accessibility or UIA, to provide information to screen readers about major elements, e.g, what's turned on or off in status, information about scan results, etc. I could provide more information to developers if anyone is interested.
It would be nice to post a "Closed Sticky" on the forum that only the Moderators can change when updated on the following:
1. Current Release Version Number
2. Current Beta Version Number.
I used this feature from the web portal all the time. It's more secure and reduces file redundancy. Is it still available in the new portal?
I use NIS 2013 and Webroot. I liked them both. One thing I wish Webroot had that Norton does is "system insight" (shows when programs were installed, when viruses where found, when scans were done, and performance issues such as high memory usage/high cpu usage).
Anyhow, this comes in handy for me when I need to find out:
1. When a virus was installed via a program (to find the culprit person).
2. When and what program was installed to troubleshoot Windows issues.
3. Verify and check if scheduled scans are taken place correctly.
4. Look and see what programs were used the most, usage of memory/cpu of each program, and whether the PC turns off or goes into standby.
Keep in mind (for those who don't use Norton), that this is all done in a clean calendar format.
I love Webroot, but wish there was some type of expanded log.
An idea was presented over in the Android forum, and I liked it enough that I am going to open the idea here.
The ability to way enter wildcards for blocked numbers. For example your getting calls from a place that has several numbers in a block like 111-222-3300 through 111-222-3320. Instead of having enter every number (21 numbers) is there a wild card that could be used (111-222-33XX) that would allow to block then all? (This would apply to ONLY the last 1 or 2 digits of the phone number(s) to be blocked, otherwise it will block too many.)
Remember, in the event that you have blocked 111-222-33xx to blocked the numbers above, if you get a call from 111-222-3344 it will be blocked, but at the same time that caller does, I believe, have the ability to leave a voicemail. If you find you have blocked numbers that you do not wish to, you could go back to manually blocking each individual.
Allow the Call Blocking to use a 10 digit phone number (Area Code + Phone Number) instead of requiring a full 11digit (1 + Area Code + Phone Number). Many times when I had tried to turn on a Call Block using a saved contact to provide the number, it would fail and return an error that the phone number is not valid. Incoming calls do not contain the 1 on my phone, so when saved to a contact, or if I use the call log to select the number to block, it require's editing of the number before the Call Blocker will accept it.
As of now, Webroot products are localized to 13 languages. I (and hopefully others) would like change that, by adding Hungarian to the mix. If this gets the green light, I would translate Webroot products into Hungarian as I've done a couple of localizations in the past.
When I submit a file through webroot program, I get no feedback. At all.
I would like to see a page listing all the files I have submitted, and the results, including the malware designation if such was given.
Really need this.
I know this has been discussed before, but I thought I’d toss it out in the Ideas Exchange Forum.
I did a comparison of WSA’s and Norton’s system cleaner features and here’s what I discovered:
Norton offers “PC Tuneup” and Webroot offers “Cleanup Now.” Both features can be automatically scheduled.
Norton’s “PC Tuneup” cleans up Windows temporary files, Internet Explorer temporary files, Internet Explorer history cleanup, startup manager, registry cleanup and disk optimization (a/k/a disk fragmenter).
WSA's “Cleanup Now” cleans up Windows Desktop (recycle bin, recent document history, start menu click history, run history, search history and start menu order history), Windows System (clipboard contents, windows temporary folder, system temporary folder, windows update temporary folder, windows registry streams, default login user history, memory dump files, cd burning storage folder and flash cookies), Internet Explorer (address bar history, cookies, temporary internet files, url history, setup log, Microsoft download folder, media player bar history, autocomplete form information and cleanup index.dat), and specific applications (Mozilla, Adobe, Sun Java and Microsoft).
WSA does not incorporate defrag into its repertoire. Norton does.
I have heard, and respect, arguments that say that Windows already has an effective defrag option (Disk Defragmenter), and the addition of a defrag feature to WSA would constitute bloatware, but is this dispositive? WSA presently incorporates a feature that cleans up your recycle bin, a feature that Windows already has (Disk Cleanup). Moreover, when you consider all of the things that System Cleaner feature presently cleans up, is it really going too far to incorporate a defrag feature as well? The WSA System Analyzer already analyzes defragmentation issues, so is it too much of a stretch to incorporate defrag into Clean Up Now?
Nice product - two ideas
To log on using your web site requires "two factor" authentication (your password and two characters of your security word). I like this additional secuirty.
However, to log on using the Webroot browser extension, only requires one (your password). Why not add the requirement for two charcters to the browser extension box?
Also, limit access to your account only by the computers or phones identified in your acount. I don't need or want access to my account by any computer or phone in the world.
Just a thought.
I've been looking for a product with a set of basic PC maintenance utilities to allow users to perform functions like defrag, backup, uninstall and etc. While there are plenty of options out there, including the native Microsoft utilities which are known to be weak and limited, most 3rd party products attempt to upsell users to add anti-virus/malware, emergency recovery and etc. Obviously as a Webroot subscriber I'm not interested in purchasing software that performs functions I already have and would quite probably conflict with Webroot. I'm also a pretty big fan of Webroot and have come to trust your products to the point they are running on every PC in my home. So with this in mind I'm humbly suggesting that Webroot consider adding a new product line or possibly a new set of features to your existing products to incorporate these functions.
I realize that this may seem beyond the scope of what Webroot's core products are aimed at and may be just too much scope creep for your engineers but it's something that customers are interested in. I "admin" all the computers in our household (8 so far) and it would be a valueadd for me to be sure. Having these necessary functions available in a standardized interface that gives me more control and better performance than Microsoft's utilities would be something I'd be willing to pay for. As it stands I'm stuck looking at vendors and products that I either don't trust (think IOBit) or contain features I already have and/or don't need.
Anyone else in this boat?
It would really be useful if a member's contacts or friend list that is present in the profile is added to private message list. The friend list would appear same as in profile, on the right hand side with little icons of links for sending private messages beside the contact names.