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bobbyinpa

Mac forum needed

Status: Under Consideration
by New Voice bobbyinpa on ‎01-22-2014 03:31 PM

Webroot really needs a mac forum due to the differences in the product between windows and mac.  Reading about issues on WSAC running on a windows machine does not help those of us who use a mac.  Webroot could be a leader for other companies to follow.   I believe this could benefit Webroot in increased subscriptions and more satisfied customers.  This is my 2 cents worth.

Hello,

I think it would be cool if we could get some of your bloggers and other employees to randomly post up threads asking for questions and providing answers about the security industry, life at Webroot, their background in tech, etc.

Status: Under Consideration
I think that is a great idea! I will bring it up with the team and see what they think. Thanks! Anna
DavidP1970

Web Threat Shield User Interface

Status: Under Consideration
by Bronze VIP on ‎10-21-2013 11:30 AM

I know that the new Web Threat Shield is under a slow rollout, and that not everything is 'set in stone' so to speak.  One thing that has been noticed by several users is a lack of usable User Interface with the new 2014 versions.  I am only human, so I make mistakes, we all do.  In the situation that a user clicks to Allow (WhiteList) a URL, and then realizes that was not the right decision, there is currently no way other than uninstalling/re-installing WSA to correct that.

 

Would it be possible to provide us with an interface on which locally WhiteListed URL's are shown and allow us to edit/remove listings in the event a wrong button is pushed?

Status: Under Consideration
It looks like there will be usability enhancements to the web filtering capabilities added and a UI for managing white lists is one of the enhancements we will be making, but there's not a timeframe for rolling it out yet. In the meantime, a manual editing of the whitelist.txt is the best workaround.

To the Webroot Software Engineer Team,

 

I would like to suggest that an option be added to the Advanced Options in order to use the System Optimizer on all or multiple user accounts on a home computer or business network.  Currently I am only able to clean my own personal user account and being the system administrator of my family pc I would like to have the option and ability to clean all other user account which are password protected on the pc without having to ask my  9 and 12 year old and my wife to log in to their accounts and bring up the Webroot program and go to System Optimizer to clean up their own data.  I also have another software in which it allows me to go to options and select various users to be able to clean which are:  Current user only,  All users and Selected users.  This option allows me to clean and optimize the whole family PC in one click of the button without having to go to each individual user.  Before I had the Pro version the software I had just the free version which only allowed me to clean whichever user I was logged into.  But that is not practical when each user account is password protected.  But when I found out the the Pro version gave me the ability to clean all or multiple users at once I purchased it.  I think adding this feature or option to the Webroot SecureAnywhere software under Advanced Setting it will give the system administrators more manageability over thier systems whether it is a family pc or business network.  I hope this suggestion and idea will help with the overall Webroot SecureAnywhere usability.  I look forward to hearing back from the Webroot Software Engineer Team after looking into the feasibility of this capability added to the software.  I really like the new Webroot interface and think this would be a great addition.

 

Anon

Status: Under Consideration
Thanks for the idea Anon, we will review this internally and see if this is something we can add. Thanks!
0 Kudos
ams963

Adding friend list in pm list

Status: Under Consideration
by Expert Advisor ams963 on ‎07-31-2013 08:55 AM

Hi,

 

It would really be useful if a member's contacts or friend list that is present in the profile is added to private message list. The friend list would appear same as in profile, on the right hand side with little icons of links for sending private messages beside the contact names.

 

 

Status: Under Consideration
I like the idea Amit. We'll take a look at this and see what we can do to facilitate the request.
ams963

Search box for Private Messages

Status: Under Consideration
by Expert Advisor ams963 on ‎06-26-2013 03:03 AM

Hi,

 

It would be great if I could serach my pms. A search box for Private Messages just like the one for Idea Exchange.

 

Best Wishes,

Amit 

Status: Under Consideration
That's a good idea! We'll see what we can do within the confines of the forum platform.
0 Kudos
ams963

Increase the number of badge themes

Status: Under Consideration
by Expert Advisor ams963 on ‎06-18-2013 10:54 PM

Hi,

 

It would be great we had more badge themes than just the four ones. We can always upload a theme but that doesn't compensate the fact four themes is a small number.

 

Best Wishes,

Amit

Status: Under Consideration
We'll take a look at this and see what can be done. :smileyhappy:
0 Kudos

Hi,

In my scheduled scan settings I have "Hide the scan progress window during scheduled scans" unchecked and "Only notify me if an infection is found during a scheduled scan" checked. The behaviour with these settings is that when a scheduled scan starts, the progress window pops up and show the progress but doesn't automatically close after the scan. Shouldn't it close automatically because I have "Only notity when infection is found.. " still checked?
I found this in the help file:

 

Hide the scan progress window during scheduled scans

Runs scans silently in the background. If this option is disabled, a window opens and shows the scan progress.  

Only notify me if an infection is found during a scheduled scan

Opens an alert only if it finds a threat. If this option is disabled, a small status window opens when the scan completes, whether a threat was found or not.

 

So if only the first is unchecked it should show only the progress and then close automatically and if only the second is unchecked it should give a pop-up when the scan is completed.

Status: Under Consideration
This is behaving properly. The scan window is not hidden per Box A, so when the scan completes, it shows the results of the scan. Box B indicates it will "open" an alert only if it finds a threat. However, the alert is already open because of Box A being unchecked. What we can do however is consider adding a third option to "close" the scan screen if no threat is found.

I'd like to propose the option to either let me log in once in to my password manager, or have it as a per windows session, and not browser session log in.

 

It's annoying to have to keep logging in to my password vault in Firefox every time I close and re-open the browser. If the option is already in Webroot, please tell me where it is, I can't find it and I was surprised something like this wasn't already in it.

 

No one else uses this PC but myself.

 

Status: Under Consideration
We've set this to Under Consideration so we can investigate standardizing the behavior across browsers. While we may not be able to implement a full auto-sign-in, for the reasons specified before, we do want to maintain a consistent experience across different browsers.
pegas

Distinction of Techie and Non-techie posts in Recent Posts

Status: Under Consideration
by Sr. Expert Advisor ‎05-21-2013 02:49 AM - edited ‎05-21-2013 02:50 AM

I would like to see a distinct differentiation of Techie and Non-techie posts on the main web page of the community. There is a section Recent Posts where are stuffed all posts regardless on their nature. So can you kindly split section Recent Posts on Techie and Non-techie sub-sections? The reason is that we have a huge increase of non-techie posts/threads lately between which important techie posts/threads or those requiring a help are literally becoming lost and they can be easily overlooked as such.

@ attention of moderators
You're correct thinking that this idea relates to your deleted post in one non-techie thread which was closed for a while and was reopened again later. I fully agree with the content of your message, hence I decided to post this idea. Hope you understand.

Status: Under Consideration
We just needed to reword the comment so we can create a new guideline. :smileyhappy: That will be on the way later on today. I like the idea of separating them out from Recent Posts, but we may be looking at a platform limitation. I'll take a look and see if it can be done without recoding the whole thing.
cohbraz

Backup Speed / Bandwidth Usage

Status: Under Consideration
by Sr. Community Leader on ‎05-06-2013 06:56 AM

I would like to see the abaility to adjust the amount of bandwidth that the backup and sync function uses. By being able to set a low, medium, or high usage, the backup feature can still run but the internet upload speed can be adjusted so it does not slow down regular usage so much.

Status: Under Consideration
While this is still an idea that interests us, we'd like to know if anyone is seeing any network slowdowns in actual use with the current setup before we take action on this. If it's not broke, don't fix it, so is your network traffic slow during uploads? Notably, sync will already pause itself when a full screen application is active or when on battery power.
0 Kudos
SkepticRob

Webroot Reputation Toolbar

Status: Under Consideration
by Frequent Voice on ‎04-28-2013 01:00 PM

Is Webroot planning on revamping the Reputation toolbar? Currently the bar is simply obstructive especially because it repeatedly reloads even within the same web domain. The Web of Trust has a great approach: The icon remains active and changes colors accordingly.

What do you think?

 

--

 

Robert Salazar

pegas

Open a support ticket - a direct link

Status: Under Consideration
by Sr. Expert Advisor ‎04-25-2013 02:58 AM - edited ‎04-25-2013 03:44 AM

Foremost I have to say that my idea has born thanks to DavidP who put in to his signature a direct link to open a ticket.

 

So, credit goes to David:smileywink: :smileyhappy:

 

I have noticed that a link to open a support case is available only on the main page of Community on the right side under "Looking For Support?". Unfortunately in other levels/sub-sections of forums there is no a direct link.

 

I think it would be handy if a direct link would be always available regardless on level/sub-section of Community you are in. We would need to place this link to a part of page that is always displayed. For instance the bottom part of page could be used. See below.

 

snap.JPG

 

or in the drop down menu "Support" on top of the page or elsewhere it suits the best.

Status: Under Consideration
There are going to be some upcoming changes to the main site that will necessitate some work in the header and footer of the Community. It's possible that the requested link might actually exist in the forthcoming changes. If not, we can see about getting it added. Thanks for the suggestion! For the time being, the community team will always try to include a link for opening a support case any time we refer to the support system.

The Webroot interface is difficult for people who rely on screen readers to use. The biggest problem is a lack of keyboard control. For example, someone with a vision impairment can't independently install the product, because you need to click in the field where the license key needs to be entered (you can't tab to it). While screen readers do provide some limited review capabilities by simulating mouse movement and clicks, this is a difficult way to access an interface, particularly when you're trying to learn it, and the product could benefit greatly both from making the interface able to be controlled using the keyboard, as well as using Active Accessibility or UIA, to provide information to screen readers about major elements, e.g, what's turned on or off in status, information about scan results, etc. I could provide more information to developers if anyone is interested.

Status: Under Consideration
We plan user interface changes that will be included in our 2014 release due this fall. At this point there are no specific changes planned to address accessibility issues, but we will look to see what can be included that might help.
DavidP1970

Blocked Callers List

Status: Under Consideration
by Bronze VIP on ‎03-13-2013 05:03 PM

An idea was presented over in the Android forum, and I liked it enough that I am going to open the idea here.

 

1)

The ability to way enter wildcards for blocked numbers. For example your getting calls from a place that has several numbers in a block like 111-222-3300 through 111-222-3320. Instead of having enter every number (21 numbers) is there a wild card that could be used (111-222-33XX) that would allow to block then all?  (This would apply to ONLY the last 1 or 2 digits of the phone number(s) to be blocked, otherwise it will block too many.)

 

Remember, in the event that you have blocked 111-222-33xx to blocked the numbers above, if you get a call from 111-222-3344 it will be blocked, but at the same time that caller does, I believe, have the ability to leave a voicemail.  If you find you have blocked numbers that you do not wish to, you could go back to manually blocking each individual.

 

Also..

2)

Allow the Call Blocking to use a 10 digit phone number (Area Code + Phone Number) instead of requiring a full 11digit (1 + Area Code + Phone Number).  Many times when I had tried to turn on a Call Block using a saved contact to provide the number, it would fail and return an error that the phone number is not valid.  Incoming calls do not contain the 1 on my phone, so when saved to a contact, or if I use the call log to select the number to block, it require's editing of the number before the Call Blocker will accept it.

Status: Under Consideration
I spoke with our Mobile team and there are no technical limitations to implementing your first suggestion. So it will be submitted for consideration. I was advised that there are other features and enhancements that have already been accepted, so I cannot provide any ETA for this one, however. The second issue you mention was a problem in earlier builds of the Android app, but it should be resolved in the current build 3.3.0.5540. I tested this myself to confirm and the 1 is automatically added for you if you enter a number that is only nine digits. If you are on the current build and experiencing this issue, please let us know.
0 Kudos
durantash

upload images on webroot server

Status: Under Consideration
by Frequent Voice on ‎02-27-2013 11:22 AM

Hi ,

 

at webroot blog more pictures are upload on other server and use other service .

 

i think better pictures upload on webroot server .

 

Regards ,

http://blog.webroot.com/

 

Status: Under Consideration
At the moment, it's using wordpress. We're considering moving it over to our server. If I recall, you're in Iran, which means you're probably requesting this due to restrictions on viewing wordpress sites. If we end up moving it, this issue will probably be resolved for you in the process.
cohbraz

Add option to reject a call

Status: Under Consideration
by Sr. Community Leader on ‎02-14-2013 04:46 PM

The security product does a great job of blocking calls, but they go straight to voicemail.

 

Can the option be added to reject the call? In this case, the call would be dropped or receive a busy signal and not go to voicemail.

Status: Under Consideration
This should be doable. We're looking into it, and we'll update again when have an update.

After reading & commenting on a thread in the Complete section RE: A user not being able to clear past malware history in the console - I feel it would be a good idea for a user to be able to clear past malware if required. For example a close relative of mine has some very embarrassing malware (ladies type) blocked that he didn't want me & to see & didn’t realise blocked malware was recorded & (he does now) & has no way to remove it anyway & I really think he would like to, his other half also has her phone & PC on the console & can access it :smileylol:

 

I also show others who are interested WSA my console & all it's functions & although I have only one entry I really don't want others to be able to see what is essentially a record of internet mistakes which remains there to time indefinite if the same account is renewed. Others in my immediate family righlty have access to my family WSA console including my other half & teen daughter for their phones etc & I personally would like to be able to clear my history if I needed to.

 

I'm not talking about secrecy here just basic privacy & if a person has for example a 5 user WSA maybe all 5 of those people may use the console at some point & this could cause some issues including possible marital disharmony etc :smileysurprised:

Status: Under Consideration
We're looking into this.
dtouch

Windows 8 Custom Firewall Settings/options in WSA Products

Status: Under Consideration
by Community Guide dtouch ‎02-06-2013 04:04 PM - edited ‎02-07-2013 12:16 AM

The wsa firewall semm to have lost its flexibility in windows 8. I would like to have control over my firewall and thats why I chose to have a complete security suite and dont want to install a third party firewall nor i am not so comfortable with windows firewall settings. The wsa firewall was smooth and comfortable in custom allowing applications to connect or not in windows 7. I would like to have have the feature back in windows 8.

LEbbEKM.jpg

Status: Under Consideration
Windows 8 presents limitations to our current firewall implementation and we are currently considering our options in light of those limitations.

I know this has been discussed before, but I thought I’d toss it out in the Ideas Exchange Forum.

 

I did a comparison of WSA’s and Norton’s system cleaner features and here’s what I discovered:

 

Norton offers “PC Tuneup” and Webroot offers “Cleanup Now.”  Both features can be automatically scheduled.

 

Norton’s “PC Tuneup” cleans up Windows temporary files, Internet Explorer temporary files, Internet Explorer history cleanup, startup manager, registry cleanup and disk optimization (a/k/a disk fragmenter).

 

WSA's “Cleanup Now” cleans up Windows Desktop (recycle bin, recent document history, start menu click history, run history, search history and start menu order history), Windows System (clipboard contents, windows temporary folder, system temporary folder, windows update temporary folder, windows registry streams, default login user history, memory dump files, cd burning storage folder and flash cookies), Internet Explorer (address bar history, cookies, temporary internet files, url history, setup log, Microsoft download folder, media player bar history, autocomplete form information and cleanup index.dat), and specific applications (Mozilla, Adobe, Sun Java and Microsoft).

 

WSA does not incorporate defrag into its repertoire.  Norton does.

 

I have heard, and respect, arguments that say that Windows already has an effective defrag option (Disk Defragmenter), and the addition of a defrag feature to WSA would constitute bloatware, but is this dispositive?  WSA presently incorporates a feature that cleans up your recycle bin, a feature that Windows already has (Disk Cleanup).  Moreover, when you consider all of the things that System Cleaner feature presently cleans up, is it really going too far to incorporate a defrag feature as well?  The WSA System Analyzer already analyzes defragmentation issues, so is it too much of a stretch to incorporate defrag into Clean Up Now?

 

Any thoughts?

Status: Under Consideration
We are looking into incorporating functionality like this via the System Analyzer (SA) feature in our Complete version. Right now SA simply diagnoses issues on the system and we would like to add remediation functionality so some identified issues can be fixed. Most likely we would invoke the Windows defrag to accomplish this task for us.
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