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bobbyinpa

Mac forum needed

Status: Under Consideration
by New Voice bobbyinpa on ‎01-22-2014 03:31 PM

Webroot really needs a mac forum due to the differences in the product between windows and mac.  Reading about issues on WSAC running on a windows machine does not help those of us who use a mac.  Webroot could be a leader for other companies to follow.   I believe this could benefit Webroot in increased subscriptions and more satisfied customers.  This is my 2 cents worth.

DavidP1970

Web Threat Shield User Interface

Status: Under Consideration
by Bronze VIP on ‎10-21-2013 11:30 AM

I know that the new Web Threat Shield is under a slow rollout, and that not everything is 'set in stone' so to speak.  One thing that has been noticed by several users is a lack of usable User Interface with the new 2014 versions.  I am only human, so I make mistakes, we all do.  In the situation that a user clicks to Allow (WhiteList) a URL, and then realizes that was not the right decision, there is currently no way other than uninstalling/re-installing WSA to correct that.

 

Would it be possible to provide us with an interface on which locally WhiteListed URL's are shown and allow us to edit/remove listings in the event a wrong button is pushed?

Status: Under Consideration
It looks like there will be usability enhancements to the web filtering capabilities added and a UI for managing white lists is one of the enhancements we will be making, but there's not a timeframe for rolling it out yet. In the meantime, a manual editing of the whitelist.txt is the best workaround.

Hello,

I think it would be cool if we could get some of your bloggers and other employees to randomly post up threads asking for questions and providing answers about the security industry, life at Webroot, their background in tech, etc.

Status: Under Consideration
I think that is a great idea! I will bring it up with the team and see what they think. Thanks! Anna
TripleHelix

Reset Button for the Firewall

Status: Under Consideration
by Silver VIP ‎01-04-2013 09:29 PM - edited ‎01-04-2013 09:33 PM

I would like to see a reset button for the Firewall Network Applications to remove all of the listed connections.

 

Reason: To remove them now it's so hard if you have many in the case before v8.0.2.96 when there was a glich it added many processes that didn't need internet access.

 

04-01-2013 11-23-49 PM.png

Status: Under Consideration
Although we are unable to fulfill this request right away, the idea will be deferred for future re-evaluation. Thanks for the suggestion!
pablozi

Polish localization

Status: Under Consideration
by Frequent Voice on ‎04-30-2012 12:01 AM

I would like to see WSA available in my mother language: Polish.

I think it could be a nice idea since WSA is getting more popular in Poland.

Status: Under Consideration
Hey pablozi - We are working hard on creating localized versions of WSA right now in many languages. A date for a Polish product has not yet been released, but we'll update this Idea with a status of "In Process" when we are working on it.
cohbraz

Backup Speed / Bandwidth Usage

Status: Under Consideration
by Sr. Community Leader on ‎05-06-2013 06:56 AM

I would like to see the abaility to adjust the amount of bandwidth that the backup and sync function uses. By being able to set a low, medium, or high usage, the backup feature can still run but the internet upload speed can be adjusted so it does not slow down regular usage so much.

Status: Under Consideration
While this is still an idea that interests us, we'd like to know if anyone is seeing any network slowdowns in actual use with the current setup before we take action on this. If it's not broke, don't fix it, so is your network traffic slow during uploads? Notably, sync will already pause itself when a full screen application is active or when on battery power.

Request serious consideration to incorporate the remaining (all) functions from original Window Washer into Webroot Essentials, including free space space washing & clean complete computer function downlaod to start-up disc.

Thanks

Status: Under Consideration
We've been making some progress on this in a piecemeal fashion by returning the ability to schedule cleanups, which had been one of the missing features from Window Washer. So parts of the request may happen, while other parts might not. Which feature do you want to see the most? It would be great to get a sense of priority on which of these features are the most important to everyone. Thanks :smileyhappy:

I think that it would be a good thing to include the option to add user-based rules to the firewall. It's like this:

At the moment, if we want to block an application from being executed, we can manually add it using the following steps: PC Security -> Quarantine -> (Detection Configuration) Configure.

However, we cannot (at the moment) do the same thing if we want to block an application's access to the Internet. We just can't manually block it from using the Internet BEFORE it is executed. In order to block an application, we would have to go the PC Security -> Firewall -> (Select) Warn if any process connects to the Internet unless explicitly allowed -> [Access the application] -> See it in the Firewall table (accessed from PC Security -> Firewall -> View Network Applications) -> Block that application -> Then revert the Firewall heuristics to their previous settings.

As you can see, the process is more complicated than it should be. I think that an "Add/Remove Rule" button should be added to the Firewall table (accessed from PC Security -> Firewall -> View Network Applications), so we could make a choice about a certain application before it is executed. Thus, there would be no need to fiddle with the Firewall heuristics every single time you want to block a certain something.

I also think it is worth mentioning that other vendors (that I shall not name) who offer similar overall protection solutions already have this feature included in their products.

In my opinion, this shouldn't be a complicated thing to do, because the code from the Detection Configuration table [PC Security -> Quarantine -> (Detection Configuration) Configure] could be reused to accomplish this.

Thank you for your time and please tell me your opinion about this.
Ovidiu

Status: Under Consideration
This idea has prompted some interesting discussions. We're going to flesh out the idea a bit more with our development and product management teams and give the idea some well-deserved consideration. Thanks for the idea!

Hi,

 

I have just tried your new Webroot Secure Anywhere System Analyzer. I have found it quite nice  but I suggest that in future versions it should tell more about the detected problem with just one click on the warning icon instead of diving into the log file, it would be perfect :smileyhappy:.

**Edit for subject line searchability

Status: Under Consideration
GREAT feedback. After reviewing this with some of the Webroot team, we agree and are working on a solution.

After reading & commenting on a thread in the Complete section RE: A user not being able to clear past malware history in the console - I feel it would be a good idea for a user to be able to clear past malware if required. For example a close relative of mine has some very embarrassing malware (ladies type) blocked that he didn't want me & to see & didn’t realise blocked malware was recorded & (he does now) & has no way to remove it anyway & I really think he would like to, his other half also has her phone & PC on the console & can access it :smileylol:

 

I also show others who are interested WSA my console & all it's functions & although I have only one entry I really don't want others to be able to see what is essentially a record of internet mistakes which remains there to time indefinite if the same account is renewed. Others in my immediate family righlty have access to my family WSA console including my other half & teen daughter for their phones etc & I personally would like to be able to clear my history if I needed to.

 

I'm not talking about secrecy here just basic privacy & if a person has for example a 5 user WSA maybe all 5 of those people may use the console at some point & this could cause some issues including possible marital disharmony etc :smileysurprised:

Status: Under Consideration
We're looking into this.
TripleHelix

Blackberry Mobile Security App.

Status: Under Consideration
by Silver VIP on ‎11-28-2012 03:54 PM

Hello Webroot Staff.

 

I'm posting this for consideration as a few have asked about it from Wilders Security Forums about the possibility of a Blackberry Mobile Security app for the current OS and the new version that comes out in 2013.

 

Blackberry Phone and Tablet.

 

Thanks,

 

Daniel

Status: Under Consideration
I talked to product management about this idea, and they agree that we can consider this idea if there is a significant user-base that would benefit from Blackberry coverage. It's possible the market share isn't representative of how many of those Blackberry users are in our user-base, so we'll leave the door open to it. So if you have a Blackberry, and you want to see Webroot on it, kudo this idea. We'll be keeping track.
dtouch

Windows 8 Custom Firewall Settings/options in WSA Products

Status: Under Consideration
by Community Guide dtouch ‎02-06-2013 04:04 PM - edited ‎02-07-2013 12:16 AM

The wsa firewall semm to have lost its flexibility in windows 8. I would like to have control over my firewall and thats why I chose to have a complete security suite and dont want to install a third party firewall nor i am not so comfortable with windows firewall settings. The wsa firewall was smooth and comfortable in custom allowing applications to connect or not in windows 7. I would like to have have the feature back in windows 8.

LEbbEKM.jpg

Status: Under Consideration
Windows 8 presents limitations to our current firewall implementation and we are currently considering our options in light of those limitations.

In response to this post:

 

********

MikeR wrote:

 Your ticket is being handled by one of our threat research members and was responded to yesterday. The support system brings your ticket to the top of the queue when you post a new response. The reason you did not get a hastier response when you re-opened your ticket is because you posted 7 times in a row. When you do this, the ticket shows up as a new request and it actually works against you. Tickets are handled in the order they come in and when you post 7 times in a row, it looks like the 7th post was the most recent one and it becomes a "newer" response.

 

********

 

There should be a Warning or Note on All Support Tickets from the Member letting the Member know that this will happen if the Member keeps posting without a response from Support.

Maybe it should also have a time limit say 24 hrs or so. If you don't have a response from Support ask about it on the Forum. That way the members Support Ticket will stay in queue and not be taken as a new request.

Status: Under Consideration
Support is investigating ways they can go about facilitating this request. Thanks for the suggestion :smileyhappy:

To the Webroot Software Engineer Team,

 

I would like to suggest that an option be added to the Advanced Options in order to use the System Optimizer on all or multiple user accounts on a home computer or business network.  Currently I am only able to clean my own personal user account and being the system administrator of my family pc I would like to have the option and ability to clean all other user account which are password protected on the pc without having to ask my  9 and 12 year old and my wife to log in to their accounts and bring up the Webroot program and go to System Optimizer to clean up their own data.  I also have another software in which it allows me to go to options and select various users to be able to clean which are:  Current user only,  All users and Selected users.  This option allows me to clean and optimize the whole family PC in one click of the button without having to go to each individual user.  Before I had the Pro version the software I had just the free version which only allowed me to clean whichever user I was logged into.  But that is not practical when each user account is password protected.  But when I found out the the Pro version gave me the ability to clean all or multiple users at once I purchased it.  I think adding this feature or option to the Webroot SecureAnywhere software under Advanced Setting it will give the system administrators more manageability over thier systems whether it is a family pc or business network.  I hope this suggestion and idea will help with the overall Webroot SecureAnywhere usability.  I look forward to hearing back from the Webroot Software Engineer Team after looking into the feasibility of this capability added to the software.  I really like the new Webroot interface and think this would be a great addition.

 

Anon

Status: Under Consideration
Thanks for the idea Anon, we will review this internally and see if this is something we can add. Thanks!
pegas

Anti-Theft function for PC

Status: Under Consideration
by Sr. Expert Advisor on ‎12-28-2012 05:28 AM

I would like to see Anti-Theft feature in WSA for PC.

 

It should work more less in the same way like for Android. It means you should be able to localize your stolen or lost PC, send commands to lock it etc. You could even implement tracking of PC using inbuilt web-cam.

 

Let's utilize MyWebroot in its full potential and further enhance WSA for PC!

Status: Under Consideration
While keeping in mind the information I mentioned earlier about having an IP Address available in the online console, which serves as a method for tracking a stolen computer, the request is clearly for a more robust feature than that. After talking this through, there are a number of factors that need to be investigated in order to determine if this is a feature that Webroot should develop. This idea will be Under Consideration while we continue analyzing those factors. Kudos always help too! This was a productive discussion Pegas, and we'll keep digging deeper into this potential feature. Thanks!
Baldrick

MobileSecurity for Windows Phone?

Status: Under Consideration
by Sr. Expert Advisor on ‎02-04-2012 05:34 AM

Hi there

 

I know that the WP7 community is small (and in some circles WP7 is derided as not a serious mobile OS) but I believe that its acceptance is on the raise and therefore I was wondering if anyone knows of any plans by Webroot to include support for OS via the Mobile Security application.

 

One of the reasons I went for Essentials 2012 rather than Complete 2012 is the lack of this support.

 

Personally I hope that there are plans afoot and that the omission (IMHP) is rectified soon.

 

Any thoughts or observations about the inclusion in the Webroot apps (not about which mobile O/S is best) welcome.

 

Cheers

 

 

Balders

pegas

Distinction of Techie and Non-techie posts in Recent Posts

Status: Under Consideration
by Sr. Expert Advisor ‎05-21-2013 02:49 AM - edited ‎05-21-2013 02:50 AM

I would like to see a distinct differentiation of Techie and Non-techie posts on the main web page of the community. There is a section Recent Posts where are stuffed all posts regardless on their nature. So can you kindly split section Recent Posts on Techie and Non-techie sub-sections? The reason is that we have a huge increase of non-techie posts/threads lately between which important techie posts/threads or those requiring a help are literally becoming lost and they can be easily overlooked as such.

@ attention of moderators
You're correct thinking that this idea relates to your deleted post in one non-techie thread which was closed for a while and was reopened again later. I fully agree with the content of your message, hence I decided to post this idea. Hope you understand.

Status: Under Consideration
We just needed to reword the comment so we can create a new guideline. :smileyhappy: That will be on the way later on today. I like the idea of separating them out from Recent Posts, but we may be looking at a platform limitation. I'll take a look and see if it can be done without recoding the whole thing.

I know Chrome is now popular and there is a good chance the next version (2013) of WSA will support it, but I would also like to see in that future release support for Opera browser as well. It is my favourite browser and apparently the favourite (or browser of choice by useage) of  5.24% of other people on the internet (taken from Feb 2012 statistics on http://www.cygy.com) . I am only using Firefox because your toolbar doesnt support Opera. Check these statistics out (they are approximate but will still give you an idea) 5.24% (of people using Opera browser) X (multiplied by) Webroots 14 million users (taken from www.webroot.com.au), and you have potentially 733600 webroot customers who would value your toolbar supporting Opera browser.....

 

Food for thought!

Status: Under Consideration

While we will still consider creating a toolbar for Opera, we'd also like to make you aware of the often-overlooked ability to install bookmarklets into Opera, which will allow you to use Webroot's password protection features in Opera in a different way. To activate the bookmarklets, sign into your online console at http://my.webrootanywhere.com and go to Passwords. On the right side, in "MyIdentity Actions," click "Install Bookmarklets." If this suits your needs, please let us know. :smileyhappy: Bookmarklets are also available for Safari and Konqueror.

bookmarklets.png

 

pegas

Open a support ticket - a direct link

Status: Under Consideration
by Sr. Expert Advisor ‎04-25-2013 02:58 AM - edited ‎04-25-2013 03:44 AM

Foremost I have to say that my idea has born thanks to DavidP who put in to his signature a direct link to open a ticket.

 

So, credit goes to David:smileywink: :smileyhappy:

 

I have noticed that a link to open a support case is available only on the main page of Community on the right side under "Looking For Support?". Unfortunately in other levels/sub-sections of forums there is no a direct link.

 

I think it would be handy if a direct link would be always available regardless on level/sub-section of Community you are in. We would need to place this link to a part of page that is always displayed. For instance the bottom part of page could be used. See below.

 

snap.JPG

 

or in the drop down menu "Support" on top of the page or elsewhere it suits the best.

Status: Under Consideration
There are going to be some upcoming changes to the main site that will necessitate some work in the header and footer of the Community. It's possible that the requested link might actually exist in the forthcoming changes. If not, we can see about getting it added. Thanks for the suggestion! For the time being, the community team will always try to include a link for opening a support case any time we refer to the support system.
pegas

Add Czech language localization

Status: Under Consideration
by Sr. Expert Advisor on ‎07-12-2012 02:17 AM

I am having some issues with WSA ... malfunctioning Web Shield, Identity Shield, no padlock at all etc.

 

Webroot tech gurus have concluded that all my problems stem from the fact that my OS language is not supported by WSA.

 

So I have no other chance than to require inclusion of Czech language into WSA.

 

I may understand that our market is not as big and thus good as others but I have very strong argument which stands by me ... All other major players in the field of PC security have their products fully localized in Czech language. Just to name a few ... Norton, ESET, Avira, Avast, Kaspersky etc. etc.

 

Thanks & regards,

pegas

Status: Under Consideration
We are working hard on creating localized versions of WSA right now in many languages. A date for a Czech product has not yet been released, but we'll update this Idea with a status of "In Process" when we are working on it.
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