Sorry to hear you are having issues. Please read below and check to see if your permissions are set correctly in your Online Account Console.
If you have Admin permission you can edit permissions for other users in your account, as well as your own.
Go to the Account Console and log in.
Locate the user whose permissions you want to change and click the edit icon. The Account Settings page opens to the User Details tab.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. You will need Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here.
Specify this user's access level for this account:
User Access Levels
Give this user console access?
Click Yes to open a list of the products available to this user. Specify the permissions for each product:
No Access disables access to the product, so that the product doesn't appear on the Webroot SecureAnywhere website. If a user is not licensed for a product, No Access is the only available permission. Users who have No Access to Webroot SecureAnywhere cannot access the SecureAnywhere website.
Basic gives the Webroot SecureAnywhere user access to the SecureAnywhere consoles and account settings. Basic gives the PC Security user read-only access to PC scans.
Admin access gives the Webroot SecureAnywhere user access to all keycodes, users, and account settings in the account. Admin access gives the PC Security user the ability to edit that computer's scan policy.
If you have these permissions set and you still do not see your Galaxy 8 listed in the Account Console then you will need to Submit A Trouble Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes.
Hope this helps, and please keep us posted.
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