To Customer Support To Customer Support
Solved

Annoying Popup

  • 14 September 2013
  • 9 replies
  • 65 views
tempfile
Rank
Userlevel 2
What's the deal with the little popup that appears occasionally over the systray and then disappears before you can read it?
icon

Best answer by RetiredTripleHelix 14 September 2013, 02:12

View original

9 replies

MikeR
Userlevel 7
There is a popup that shows you which shields are active and secure. Please submit a screenshot so that I know exactly what you are seeing.
Mike R Social Media Manager
tempfile
Rank
Userlevel 2
I have no idea how to submit a screenshot of something that is only there for a split second.
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
It's called "Authenticating Files pop-up when a new file is scanned on-execution" please have a look at this page and you can uncheck if it is to bothersome? https://detail.webrootanywhere.com/agenthelp.asp?n=Changing_the_scan_settings
 
HTH,
 
TH
shorTcircuiT
Rank
Userlevel 7
If you want to be sure of the pop up and get that screenshot you can hit the Print Screen key on the keyboard when it pops up: that will capture the screen to your clipboard. Open Paint and you can Paste the captured image. Save the file and there you go: screenshot!

I find that saving as a .png file gives better results than some otherr file formats.
tempfile
Rank
Userlevel 2
It would be nice if the popup could be configured to hang around for at least 10 seconds so I can see exactly what new file is being authenticated.
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
@ wrote:
It would be nice if the popup could be configured to hang around for at least 10 seconds so I can see exactly what new file is being authenticated.
Very true it is fast.
 
Daniel
shorTcircuiT
Rank
Userlevel 7
It is fast.... my screenshot method does still take quick fingers to get it, and so it doesn't always work.
A
Rank
I had a serious head injury last may geeting better,can;t stay on computer long.You can also clear your browser cashe and cookies.                                                                                                                                                                                             MIKIE(arg) friends call me ARG.
nic
Userlevel 7
Badge +56
@ wrote:
I had a serious head injury last may geeting better,can;t stay on computer long.You can also clear your browser cashe and cookies.                                                                                                                                                                                             MIKIE(arg) friends call me ARG.
Sorry to hear about your head injury - hope you are ok!

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.