"Tour Computer is Locked" FBI Ransom Malware. How do you get rid of it??

  • 20 July 2012
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How do you get rid of the ransom virus when the computer has it?
cant enter safe mode.

1 reply

Userlevel 7
As long as you have System Restore enabled on your computer, the quickest way to deal with this is to do a system restore to prior to getting the infection.  To do so, you'll need to use Safe Mode with Command Prompt.  I'll include instructions below.  You can also always contact our support team for any virus-related issues.
 
  1. Turn on your computer and tap F8 until you get to a screen that looks like this: [img]https://uploads-us-west-2.insided.com/webroot-en/attachment/236i13E886A0471F7FF8.jpg[/img]
  2. Choose Safe Mode with Command Prompt
  3. Enter either of the following commands depending on your version of Windows: Win XP: cd C:windowssystem32 estore (hit enter) Win Vista/7: cd C:windowssystem32 (hit enter)
  4. Type rstrui.exe and press enter
  5. This will bring up the system restore screen, and you can perform a system restore to prior to the date of the infection. :)
If you tried this and it doesn't work for you, please open a support ticket.

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