keycode could not be verified at this time. ensure that secureAnywhere is allowed to connect to the internet and try again.
I am sure i am connected to the internet. help please.
Best answer by NicCrockett
View originalactivation assistance
trying to download new secureAnywhere software. as soon as i enter my activation code and try to activate, i get an error message that reads this:
keycode could not be verified at this time. ensure that secureAnywhere is allowed to connect to the internet and try again.
I am sure i am connected to the internet. help please.
keycode could not be verified at this time. ensure that secureAnywhere is allowed to connect to the internet and try again.
I am sure i am connected to the internet. help please.
Userlevel 7
Hello @fedwards14 , Welcome to the Webroot Community Forum.☺️
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Userlevel 7
+28
Welcome to the community @fedwards14 !
If you have your Windows or other Firewall turned on, you can give these ports access for Webroot to access the management console: 5228, 5229, and 5230
If your firewall supports allowing path masks, you can also whitelist the following URLs:
*.webrootcloudav.com
(this will cover the g-url’s as well as several other target addresses)
*.*.webrootcloudav.com
(some devices don’t like a single * for urls that contain dots in the value of *
*.p4.webrootcloudav.com
(in case a device doesn’t like multiple *’s)
*.compute.amazonaws.com
(this will cover inbound communication from the Amazon cloud servers)
*.webroot.com
(for future communications)
*.webrootanywhere.com
(for future communications)
You could also try turning your firewall off to see if that solves the issue. That would at least rule out the firewall as the culprit.
If you are still having issues,@ProTruckDriver 's suggestion to contact support is the way to go.
Good Luck!
If you have your Windows or other Firewall turned on, you can give these ports access for Webroot to access the management console: 5228, 5229, and 5230
If your firewall supports allowing path masks, you can also whitelist the following URLs:
*.webrootcloudav.com
(this will cover the g-url’s as well as several other target addresses)
*.*.webrootcloudav.com
(some devices don’t like a single * for urls that contain dots in the value of *
*.p4.webrootcloudav.com
(in case a device doesn’t like multiple *’s)
*.compute.amazonaws.com
(this will cover inbound communication from the Amazon cloud servers)
*.webroot.com
(for future communications)
*.webrootanywhere.com
(for future communications)
You could also try turning your firewall off to see if that solves the issue. That would at least rule out the firewall as the culprit.
If you are still having issues,
Good Luck!
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