While logging into my Chase banking account, There was a request to update the version of the Firefox browser I was using since Chase was dropping support for my old version. I went through the update process and ended up with version 65.0.1 (64 bit). Browser wise,everything seemed to work until I went to print out a page (HP officejet 8720). Other programs do not have problems with the printer. After a week of reading through the help and Mozilla forums, I took their advice and selected restore defaults. This seemed to cure the problem in that I could now print. Only problem is the default setting included deleting the WEBROOT filtering extension!
So my question is how did you get Firefox to work with WEBROOT?
Best answer by TripleHelix 15 February 2019, 02:26
I have Firefox 65.0.1 (64bit) with WSA 126.96.36.199 + Webroot Filtering Extension 188.8.131.52 and print to my old HP printer, okay. Just my personal observation.
Were my machine. I'd save my Firefox bookmarks. I'd clean install Firefox and WebrootSA.
Just me. Let hear from Community.
The main problem with reset, is going back and recustomizing Ff (examples: Night theme install, setting up duplex printing and all the rest of how I want Ff to work).
Well, from this distance I'm at a disadvantage.
Maybe, just a Firefox and Webroot reinstall. Uninstall Firefox does not remove your user profile.
Since you wrote:
Sounds like you need to reinstall.
Let hear from Community.
The working version of Ff was 46.? which must have been 32 bit.
I didn't like the changes Mozilla was making so I never updated.I did reset print_printer in prefs.js which is th supposed fix for 32/64 bit print problems. I also deleted all the print_ lines in prefs.js after making a copy of course. I even tried turning off 'HP real life technology' which had no noticable effect.
I'd think that would have needed fresh install......but, if the only remaining issue is "printing".
I'm at a loss re "printing".
Reinstall printer software?
Reinitialize printer driver?
I'll follow from the cheap seats.
Um, what Webroot flavor. Maybe we can move your Topic to Webroot product board for better exposure.
Do you suspect Webroot product is causal.
Or, just Firefox update is causal?
not force me to bring up the task manager to kill Ff so I can leave a site.
Running a scan reinstalled the filtering extension
So, "printing from Firefox" is the issue.