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Can't get webroot downloaded with the BigSur update

  • 28 January 2021
  • 3 replies
  • 164 views

I originally got Webroot through Best Buy and just renewed my subscription.  I got a new key code and it will not download. What do I need to do to get this to work for me? I have been trying for weeks to get the download and it just doesn't work for me at all.

 

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Best answer by TripleHelix 9 February 2021, 16:16

Hello @Smrohrer 

 

Please Submit a Support Ticket and they will be happy to help you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

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3 replies

Userlevel 7
Badge +59

Hello @Smrohrer 

 

Here is the Direct download link for this version and it will only work on Catalina and Big Sur!

 

https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.1.4.123/WSAMAC.dmg

 

Let us know how it goes!

I have tried this again and nothing I get about a quarter downloaded and it freezes! I’m getting so frustrated when I paid for this and it does not work!

 

 

Userlevel 7
Badge +59

Hello @Smrohrer 

 

Please Submit a Support Ticket and they will be happy to help you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

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