Question

Cannot do right click scanning of files

  • 2 January 2021
  • 2 replies
  • 180 views

Userlevel 2
Badge +6

Hi All

I’m not sure  what’s wrong with Webroot,   before last month, I was able to 

use right-click to scan a specific file , but recently I wasn’t able to do this.

 

I have checked my Advanced settings →  Scan settings

→ tick the check box on  “Enable right-click scanning in Windows explorer”

And that these settings are saved, but I still cannot do a right click scan on a file?

Has anyone here encounter this issue,  I have several other pcs all behaving 

this way, cannot do right click scan of  any file.

 

Thanks in advance for any help on this issue.

 

 


2 replies

Userlevel 7
Badge +29

@anthoncom 

Have you rebooted each time after checking/unchecking that setting?  

 

Also as a fix there’s a utility from Webroot that can help. 

 

https://download.webroot.com/WRShellFix.exe 

 

Ensure that you have the right click scan checked, then download and run the utility, reboot and see if that helps. 

 

If not, try an uninstall/reinstall or contact support. 


Hope this helps.

 

Happy New Year

 

Cheers

John H

Userlevel 2
Badge +6

Thanks John ,  I give this a shot

 

Previously I never reboot my pc after these settings

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