Question

Cannot Log In


Badge +1
I've tried everything to log in initially even changing my password several times. It always says there's a problem with my credentials. Unfortunately, not able to sign in means I cannot access any of the software's programs and benefits. Thank you for any help you can give me.
June

3 replies

Userlevel 7
Badge +55
Hello @skwrupb851 and Welcome to the Webroot Community!

I'm assuming your talking about the My Webroot Online Account? If so it's best to Submit a Support Ticket and they will sort it out for you as we can't do anything on the Community with online accounts. If it's something else please explain and give as much info as you can.

Thanks,
Badge +1
Also, I have never received the verification email. How do I get them to send it to me? Is there a phone number I can call for tech support?
Userlevel 7
Badge +55
skwrupb851 wrote:

Also, I have never received the verification email. How do I get them to send it to me? Is there a phone number I can call for tech support?


The Support Ticket https://www.webrootanywhere.com/servicewelcome.asp is the best way but you can call during the day MDT time: Call 1-866-612-4227

Thanks,

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