I am going to ask this question here, because whenever I try and ask a question on Carbonite’s support page, I get a pop up that says, “Your case was unable to be submitted at this time due to an error. Please try again or contact us through chat or phone between the hours of 9:00am and 8:00pm ET (excluding U.S. holidays). We apologize for any inconvenience.” It seems there is ALWAYS an error on this site, and I can never get a question submitted for an answer. Not impressed here. Do the people at Carbonite support know abhor this? Anyway...
I recently migrated my M1 Mac to an M2 Mac, migrating everything over to the new machine. I have formatted the old machine and gaven it to someone else, so no longer are running Carbonite on that machine. When Carbonite tries to run, it stays on “connecting” for a long time, finally saying "Your account has been disabled."
My account expires in 38 days, and is set to auto renew (although I am reconsidering that right now) so still active. Perhaps it thinks this is a second computer and cannot be backed up since I do not have a Pro account?
After a search for an answer in the forum with no luck (I am amazed that no one else has had this issue!), can someone please tell me how I move my active subscription over to this new machine and off of the previous one? Other single systems like this have a deactivate option to reset the license so it can be reused. I cannot find anything like that in the settings.
Anyone know how to do this? Thank you.
Best answer by MajorHavocView original