Blog

Data Disasters - Fool Me Once (and hopefully never again)

Data Disasters - Fool Me Once (and hopefully never again)

Show first post

63 replies

Userlevel 7
Badge +20

Loving all these stories everyone! This is quality stuff.

Userlevel 3

Backups are very important. Cloud and local backups 

Userlevel 7
Badge +8

And just in… this morning… a client on the phone to say that they are looking for data in their SharePoint folder, and have found that one of the items they need urgently (isn’t it always the case) but the other item has been overwritten by someone else and the data is wrong and this is the most important file they need… is there anything I can do? 

It’s always the same scenario… urgent… and critical file is the one missing etc… hence the reason to always be prepared!

 

As I have a backup solution in place for their SharePoint and Microsoft 365 data, it has been easy enough for me to go back and find revisions to the needed document and present them all to the client for them to go through and choose what they need. Up until this moment of recovery, they would be willing to pay anything for this data back, and you need to re-enforce to your clients that whatever they are currently paying you for the backup solution in place, it has already paid for itself now, and in the future.

That is the problem with backups like this… they work, client just feels that they are paying money out, but not seeing anything in return… and event such as this, just this morning has not only proven that the solution I suggested to them has worked, but the value for money they have now got from it has been seen and costs justified.


It’s nice when a plan comes together!

Userlevel 7
Badge +4

A company I used to work for had an employee leave under unfortunate circumstances and it is believed (although still not proven to this day) that he went on a bit of a path of destruction by infecting a number of our clients servers with Crypto (the early versions). At the time it was relatively new and really put a magnifying glass over the clients backup solutions, a number of them were still using tape backups which were a swine to restore from. It led to the review of all client solutions and a renewed nudge to them about upgrading what they used. 

Userlevel 4

i don’t have personal data to backup but i tend to be a little harsh with my customer who don’t give enough attention to their backup system

Userlevel 3

Touching Wood...I havent had any data disatsers...am I the lucky one?

Userlevel 7
Badge +6

Touching Wood...I havent had any data disatsers...am I the lucky one?

You must be pretty lucky! We haven’t had a lot, but good backups have definitely saved our clients a few times.

Userlevel 7
Badge +25

A few years ago we had a customer’s office burn down. Since we had backups, we were able to spin up the servers in the cloud and get everyone up and running in a few hours.

This is why I always insist on a “not-local” solution for backup, like the cloud or server somewhere else. A local disaster like this can take out the computers and the backup. Glad to hear your solution got them back up and running in a few hours. That is an amazingly quick recovery time. 

Userlevel 5

What a good reminder to back up things regularly. It’s heart breaking hearing people lost their wedding photos! 

Userlevel 7
Badge +4

Had a lot of usage with Datto which I highly recommend but it's bloody expensive and their support has gone down hill as they've gotten bigger (in my experience at least)

Userlevel 7
Badge +6

Had a lot of usage with Datto which I highly recommend but it's bloody expensive and their support has gone down hill as they've gotten bigger (in my experience at least)

Totally agree with this assessment. Really love Datto, but their support has definitely declined as they’ve gotten bigger. Even so, they are still among the best vendor support we have.

Userlevel 7
Badge +25

Had a lot of usage with Datto which I highly recommend but it's bloody expensive and their support has gone down hill as they've gotten bigger (in my experience at least)

Just saw this: “Datto to be Acquired by Kaseya for $6.2 Billion” Wonder how that might effect their offerings? 

Userlevel 7
Badge +6

Had a lot of usage with Datto which I highly recommend but it's bloody expensive and their support has gone down hill as they've gotten bigger (in my experience at least)

Just saw this: “Datto to be Acquired by Kaseya for $6.2 Billion” Wonder how that might effect their offerings? 

I love Datto, and am really upset that Kaseya bought them out. Every Kaseya product we’ve used has turned to crap. Hoping we don’t need to get a new backup solution.

Reply