Windows 10 fully updated. Not running shown in task mgr and cannot start saying can’t read/execute certificate. Then I went and found wrsa.exe , checked properties, saw certificate and in details can see it including dates. I have other issues including not being able to run backup nor even view the config for it. Open service ticket on that for a month and no help. Webroot has pulled files to no avail. And NO response from them on certificate. Poor help from them. I want refund! Been customer for 5+ years but now it’s garbage. 

clicking install does not update it

They know this. Worthless. Said phone me back and never did. Sent me message to phone and make appt. which I already did!

didn’t work….. again! Do you use the backup feature? if not, try it. Mine broken

Only support can help you. And no I don’t use Back Up & Sync.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

We will see if Community Webroot Staffers @khumphrey or @freydrew can help you.

Sorry but I can’t do anymore as I’m just a Volunteer and don’t have any access to Webroot Support Directly. I don’t have any issues on any of my devices so I don’t know what the issue is besides you having issues with Back Up & Sync.

Lets see what the Webroot Community Staffers can do for you because I don’t think it’s a certificate issue.

an expired certificate is a problem. why they have start end dates. Windows 10 error 577: can’t verify digital signature and service stooped. Windows doesn’t like it and assume it’s date. Says signed incorrectly

nope never got. what they want to know?

Here’s what they said:

Hello,

To schedule an appointment for one of our Global Escalation Managers to give you a call, please review the hours listed below.

The Webroot Support Global Escalation Team, based in Colorado (USA), and Dublin (Ireland) are typically available 24 hours per day beginning Sunday 5:00 PM MDT (7:00 PM EDT) through Friday 5:00 PM MDT (7:00 PM EDT) every week.

Please choose several times that fall within the hours listed above and include them in a reply to this message; be sure to include the phone number(s) where you can be reached easily, as well.


We will make an appointment to contact you based on the information you provide in your response. You will receive a confirmation of the time scheduled.


Regards,

The Webroot Support Escalation Team

They need to schedule a time to talk with you about the issue. I think it might be more involved than a standard fix which is why they wanted to talk with you on the line.