Files not downloading

  • 14 July 2020
  • 1 reply
  • 80 views

Files are not downloading ever since I have downloaded webroot. It gives me an error saying “Virus scanning failed”. 

Please assist. 


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1 reply

Userlevel 7
Badge +20

Hey there @ayeshaabba ,

I’d recommend running a full uninstall/reinstall of Webroot. Please save your subscription keycode before doing this! 

 

If that doesn’t work, please reach out to our SUPPORT TEAM for assistance.

Let me know how that goes!

-Keenan