I’m not certain if this thread has been opened previously, but if so, I’m sure someone will let me know.
I had been using Norton Anti-virus programs for years. I had always been reasonably satisfied with them, but was not pleased with the fact that Norton typically slowed down the response time of certain functions, such as booting up, shutting down, loading desktop icons, opening word doc files, opening pdf files, and opening websites.
I recently installed Norton 360 2013 Premier and tested it thoroughly. Not fully satisfied, I ran a search for A/V software on Amazon and, among other products, Webroot Secure Anywhere Internet Security Complete 2013 popped up. It so happens that I write some reviews on Amazon concerning products that I am interested in, including A/V and A/M software. So, I decided to give WSA a try and became intrigued by the product. That, in turn, prompted me to do a head-to-head comparative review of Norton and WSA on Amazon.
I installed both products on two machines: a desktop running Windows XP Professional and a laptop running Windows 7. I tested them separately and ran them together on both machines. I downloaded WSA to my cell phone, a Samsung Galaxy SII.
I made detailed notes of both products and published a review on Amazon about my findings. From time to time, I have, to this day, modified that review as I discover more things about the products that are important to me and what I feel are important to others.
I concluded that both products are excellent, each having what I believe to be certain advantages and weaknesses.
Eventually, I uninstalled Norton and now use WSA exclusively on my desktop, my laptop, and my cell phone.
Suffice it to say that I have concluded that WSA is the better product.
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I had been using Norton products since my very first computer. Later I was propelled by desire to try something else and I had found Prevx which had suited perfectly because it could be installed along any A/V solution. This combination, i.e. NIS and Prevx I had on my computers a couple of years. During this coexistance I had been more inclining to Prevx than NIS so I became an active member of Prevx community with even signing up for alpha/beta testing. So when Webroot acquired Prevx in fact they inherited me. Swansong played for Norton last year with NIS 2013 release which is by far worst Norton for past decade. So I gave up on Norton and I am using WSA Complete alone and since then I am more than happy :D
- completely innovative approach in IT security, i.e. cloud
- small footprint with installation file less 500 kb
- literally no impact on computer performance
- by far more friendly community on Wilders
- possibility to be in daily touch with developer (JoeJ here on the Community) with many remote sessions to help them what let you felt like being an inseparable part of Prevx
No one of the above items have been valid for Norton. So leaving Norton after release of 2013 version wasn't a pain for me at all.
Sorry for my brevity, just being in the pub and having a few beers 😉
Accessibility is certainly key, in my opinion, as well. The folks at Norton never impressed me as being terribly accessible, although I think Norton is doing a better job at accessibility in connection with tech support. I have noticed the same with with Microsoft ... they are making a genuine effort to improve tech support and I think they are succeeding. I'm a big proponent of 24/7 live tech support/remote access and hope that WSA adopts it in the forseeable future.
The idea of having a Community Forum that is part of WSA's web console is very good. The fact that it is integrated almost automatically makes it more user friendly. Norton doesn't have it.
I'm not comfortable saying that WSA has "literally no impact on computer performance," but whatever impact it has is certainly much less than Norton. I think Norton's impact on computer performance remains as one of its most significant drawbacks.
1. Norton was first until I started looking for something better.
2. Started using NOD32 AV.
3. I joined Wilders and CastleCops got to know more and started to look at Prevx.
4. Using NOD32 and Prevx from 2004 till 2008.
5. Using Prevx 3 with SafeOnline alone in 2008.
6. Prevx was purchased by Webroot when Joe was working on Prevx 4.
7. Around Feb or March 2011 Joe asked for Alpha Testers for Prevx 4 and only a few of us in which we had to sign an NDA before he would send us the Alpha of Prevx 4.
8. Around June Joe asked for Private Beta Testers which the first group were known as Closed Beta Testers and they came out with Webroot SecureAnywhere in the GUI but it still looked like Prevx 4 but this gody yucky green color and eventually changed to what the finished color for the 2012 version as we see today in the 2013 versions.
So my story will be much different than others on how I got to Learn about WSA and it's history. And I have to say Prevx had great support staff but now the Best support goes to Webroot plain and simple.
I pushed the entire company to move to WSA within 2 months of WSA Endpoint being released. Perhaps risky but I had the clout to do it.
Plus I was a PrevX user so I knew the tech worked.
I'm happy to say, that counting and following up on over 50 people who i have now installed and configured WSA for,they are all malware free and have been since install.I have yet to have one person not like it and ask me to install something else.I do not ever see myself leaving the Webroot family as from top to bottom i have found them to be an absolutely fantastic company.Must be a blast to work for
I would also agree, so far, that this is a very good forum. I often judge successful forums not so much by the way they accept compliments, but by the way they handle productive, published, criticism. I've been part of large organizations where the site owner would delete unflattering stuff. Usually, when that happens, i'm gone!
Fast forward a few months to early July 2012 when the new 2013 version of Total Security came out. Things came to a sceeching halt. Bitdefender's backup service, SafeBox, took all of my backed up files and renamed them. Let's say I have a folder named "Folder 1". Inside fo that folder I have another folder named "Folder 2". Inside of that I have a file "File 1.pdf". So that makes Folder 1 --> Folder 2 --> File 1. Simple, right? Not for Safebox. It would rename the file in this example "Folder 1_Folder 2_File 1.pdf" and place it in the main folder Folder 1.
I launched into a level of anger that I never knew existed. I was able to recover them by deleting the folders and downloading the zip file and placeing it in the proper location for each folder.
Bitdefender's version of technical support was of no use. Needless to say, I was done with that.
So, I started searching for another suite with everything. Norton had everything except file syncing. Plus, they do not have an Android app to view backed up files. The search continued. I came across Webroot. It looked intersting. I tried the trial and ran it through it's paces and it by far and away exceeded my expectations. Great technical support, quick reaction times to programming issues, and a company that truly listened to it's customers. It rocks!
Maybe Webroot can adopt a new slogan: "Rock the web with Webroot!"
That's why I did a head to head comparative review of both WSA and NIS on Amazon. The review, which I have tried to make as objective and unbiased as possible, has been well received on Amazon.
It honestly wasted my time and energy trying to get rid of infections and perform restores. I am also a PC gamer and most of these solutions slowed my gaming down so much that I would need to disable them or activate gamer modes that turned off half of the protection anyways. I wish I would have found Webroot earlier - it would have saved me from quite a few headaches and ruled out "lag" as my excuse for losing FPS and PvP matches. 😉
I can't say that I would ever want to go back to the "classic" A/V programs...they seem heavy and scheduling the scans was interesting because they took so long to complete we had to figure out when to avoid user complaints...now it's install and pretty much forget. Not to mention the freeing of equipment and not worrying about maintaining yet another server. Frees me up to do the work I'm supposed to be doing instead of worrying about A/V software. Webroot is a company I trust to take care of my systems and WSA was just one more great innovation that makes my life much easier.
Two words: Life Saver! :D
Up until discovering Webroot, I'll admit I was not so keen on computer security programs. Even only a couple of years ago, most computer security programs were bloated and slowed down your system. A great deal of them still are. Plus, as a particularly tech-savvy individual with exceptionally good browsing habits, I very seldom ever encountered an infection, and I removed malware myself, by hand, from those friends' and family members' computers who ended up infected. I'll also admit I'm one of those strange people who finds that kind of challenge appealing and kind of fun. (Weird, I know! Most people aren't like that!) Even so, eventually it got rather tiring, even for me, removing malware from my relatives' computers, particularly when they managed to somehow reinfect themselves with the same one, over and and over, on quite a few occasions! It's almost like they realized they knew they had a computer tech just a phonecall away, so their browsing habits got even worse! Needless to say, I have better things to do than remove the same infections over and over after already warning them not to visit that site they keep wanting to visit. So, when WSA came out, I installed it on all of their computers. The centralized console makes keeping an eye on the security state of their computers incredibly easy. Now I don't get phone calls asking me to fix their computers so much anymore, and they don't complain to me that the computer is suddenly running like a lead factory. ;)
Even back during the SpySweeper days, Webroot was relatively lightweight in terms of resource usage. Even so, the improvement presented with WSA was lightyears beyond anything else I'd ever seen in terms of performance and efficacy. Two-minute scans were simply unheard of, and no other program did anything like journaling and rollback of unknown files that are later determined as threats. It's a product I can stand behind and happily load on my personal computers at home, as well as my family's computers. The tradeoff for me personally is no longer "slow down all the computers!" in lieu of "remove a single infection from Mom and Pop's computer every so often," which was inevitably the case with the run-of-the-mill, lumbering, resource hog antivirus solutions of the past.