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How do I know my VPN is protecting my Android or desktop?

  • 4 October 2021
  • 3 replies
  • 31 views

On my Android there is nothing indicating that I have any sort of VPN protection. How can I see it or add my phone to that feature on my desktop? I see no options on the VPN wifi protection dashboard that indicates how to do that. 

Additionally, how do I know it's protecting my desktop? Shows I have it but there are no controls or status reports of any kind? I have the receipt showing that I paid for it in January. I have verified that the key code my secure anywhere account that covers it is current and active.

Been a Webroot customer for around 10 years. Yet this degree of circular frustration is making me question whether I should continue or not.

Thanks

Mike 

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Best answer by khumphrey 4 October 2021, 21:40

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3 replies

Userlevel 7
Badge +17

Glad you were able to solve the problem with tech support! I’ll go ahead and close this thread.

Thanks. Ended up having to call and speak with tech and customer service. 2 hours later I'm at least back on track. 

 

Again, appreciate your bounce back. 

 

Mike 

Userlevel 7
Badge +17

I don’t believe the console shows VPN status on other devices. Please check in with our support team to get further clarification: http://webroot.com/us/en/support/home-contact