I have 2 problems with webroot and now I cannot contact their support

  • 4 July 2022
  • 1 reply

Currently I have two webroot problems, the first is that authentication on my mobile for the new app won’t work and the second is that I cannot log in to the new carbonite system despite setting up an account.


Now I am trying to open a ticket for both these problems but when I click on the link I just get 

An error has occurred on this website
The error details are below

We have logged this error and will be working to fix it in the next few hours


This has been going on for days! 


I have a one year trial of McAfee on my new laptop and my webroot expires in November and I think its going to be bye bye if they don’t buck their ideas up!


Has anyone got any ideas or insight into what is going on please?


Many thanks




Best answer by TripleHelix 4 July 2022, 20:31

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Userlevel 7
Badge +63

Hello @PinkPanic 


Do you get that message with this link? as I have never had any issues.


You can call on Tuesday after the July 4th holiday!

Call 1-866-612-4227