Hello everyone!
I'm a longtime subscriber of Webroot, but this is the first time I've come here for help.
My Q: Is a virus scan in Safe Mode a good or bad idea?
I'm currently using WIN 10 on a newer HP Pavillion. Lots of problems with the OS, but right now
the biggest one is that my curser keeps returning to the last place I had inserted it, e.g. the middle
of a sentence where I made a correction.and then finish the line or paragraph, hit Enter for a new line
& continuing typing only find my new line has been inserted starting with the last correction.point.
The problem is happenind if I'm "at home" or posting on other sites.
A bag-full of suggestions from my usual online sources, but no solution. Latest idea I read about was a virus scan
in Safe Mode. Good idea or bad?
.Any help much appreciated.
JoanneK
Userlevel 7
+52
Hello
If you suspect an system is infected:
The best thing to do is to Open a Support Ticket, and ask Webroot Support to take a look and remove this for you. There is no charge for this if you are a WSA license holder, with a current subscription.
+
Virus Removal Options
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074
How to Remove Potentially Unwanted Applications
https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744
Can I run scan in safe mode?
1. Start your computer in Safe Mode with Networking.
For instructions on starting in Safe Mode with Networking
http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68"
2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.
3. Click on the cog icon next to 'PC Security'.
4. Open the 'Scan & Shields' tab.
5. Click the 'Custom Scan' button.
6. The default scan option is 'Deep'. Click Scan.
If you suspect an system is infected:
The best thing to do is to Open a Support Ticket, and ask Webroot Support to take a look and remove this for you. There is no charge for this if you are a WSA license holder, with a current subscription.
+
Virus Removal Options
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074
How to Remove Potentially Unwanted Applications
https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744
Can I run scan in safe mode?
1. Start your computer in Safe Mode with Networking.
For instructions on starting in Safe Mode with Networking
http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68"
2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.
3. Click on the cog icon next to 'PC Security'.
4. Open the 'Scan & Shields' tab.
5. Click the 'Custom Scan' button.
6. The default scan option is 'Deep'. Click Scan.
Thnx for info. I'll try it out tomorrow or asap. ~ joannek
Reply
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.