So, we distribute webroot endpoint protection on our clients machines and on Friday managed to persuade a long-time client away from Sophos and onto Webroot.
The business owner is a slightly older chap and by his own admission, "extremely paranoid about anything tracking data in his browser" - so he uninstalled the web shield extension of webroot. The irony here is that it is there to protect him from the very dangers he fears of browsing online.
I admire his caution, but obviously would much rather he allowed the extension. Has anyone else experienced anything like this before and how did you get around it?