Locked out of phone Galaxy S8+

  • 3 September 2018
  • 0 replies

I misplaced my phone this morning and I used the Lost Device Protection - Scream, to locate it.   Found the phone, but I've not been able to open the phone since.  It show alternating screen, the "Start Screen" and then switches back to a red screen that says that Webroot has locked the device at the request of the owner. To unlock the device provide the screen lock device pattern (not used) or the password.  There's a button below that that says unlock, but does nothing when I touch it. 
If anyone has any ideas on how to resolve this, I'd love to hear you ideas.

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