+5
I am having all kinds of trouble using WR. I purchased the complete package but cannot use any of the services like LassPass. All I see is 0 Pcs protected, LassPass keycode expired. When I log in all I get is the console page showing devises purchased “0”
Best answer by ProTruckDriver
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Hello
Sorry you are having problems with Webroot. The problem may be on the back end of Webroot where Support can fix it.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
+5
I cannot issue a ticket, or contact support, I guess I will have to call them. Never had so much trouble with such a product!
+5
I tried calling but wait time was 45 min. To open a ticket all I get is “welcome back, we have already had contact”, I enter my PW and nothing happens. Is anyone operating the store?
+63
We will ping the Community Staff
Hey
I’m sorry you’re experiencing some difficulty here.
When trying to send a support ticket, are you using this link?https://detail.webrootanywhere.com/servicetalk.asp?source=
You shouldn’t have to login to send a ticket in this way. Please let me know if that works.
-Keenan
+63
Hey
I’m sorry you’re experiencing some difficulty here.
When trying to send a support ticket, are you using this link? https://detail.webrootanywhere.com/servicetalk.asp?email=khumphrey@webroot.com&source=
You shouldn’t have to login to send a ticket in this way. Please let me know if that works.
-Keenan
Why would it need your email address in it? This is the correct one I use all the time: https://detail.webrootanywhere.com/servicetalk.asp?source=
My bad, thank you for catching that TH
+5
khumphry and keenan and 1 person, none of those links worked. This is what I have been getting all the time, it asks for my eadd and password and then nothing. Is there any way to cancel thid BS and get a refund?
Please go here http://www.webroot.com/us/en/onlinerefund
For assistance with refunds, contact the Consumer Sales team.
HTH,
Dave
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