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Mandiant Inmterpol virus

  • 25 November 2013
  • 12 replies
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I have the Mandiant/Interpol virus holding my computer for ransom.  I have run multiple Secure Anywhere scans and it has not been removed.  What do I need to do?  Please HELP!!

 

Scott
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Best answer by MikeR 25 November 2013, 21:28

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Hello iowackers and Welcome to the Webroot Community Forums!



 

 

Can you Submit a Support Ticket as they will get this fixed up for you ASAP!

 

Daniel 😉
Yes I did submit 2 tickest.  I also called and have been on hold for 30 minutes now.  I did not get a ticket number to reference. Sorry.

Scott
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30 minutes? That's pretty weird....

 

Triple, do you have a link handy to those self-service virus removal instructions Webroot put out?
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Hopefully a Webroot Staff Member will see this and make a comment! @ 

 

Daniel
Thanks guys. Really need to get rid of this and staying on hold for almost 40 minutes now seems ridiculous.

Scott
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I agree iowackers, something must be wrong or there's some huge issue we haven't heard about.

 

You can pretty simply fix the issue yourself with WSA if you know how but I don't have the instructions handy. Try running this in the meantime.

http://www.microsoft.com/security/scanner/en-us/default.aspx
Thanks explanoit. i am running it now. Still on hold and getting tired of hearing" Use the community as an engineer is monitoring it and will respond quickly" Not so far:(
Userlevel 7
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You can look here in WSA and set it Block if it's listed and do a scan that will remove it hopefully. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingProcesses.htm

 

Daniel
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Thanks Triple, those were the instructions I was looking for.

 

I need to make a video guide to this some day
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Or this Video even though it's from the 2012 version it still works the same. https://community.webroot.com/t5/Webroot-Education/What-Happens-if-Webroot-quot-Misses-quot-a-Virus/ta-p/10202#.UpOkuOLZG_o

 

Daniel
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Thanks for chiming in, guys. TripleHelix, those are good resources while he's waiting for our Threat team.

 

Sorry about the wait, @ ! Guess they have quite a queue going right now.

 

I'm going to see if I can look up your ticket and do anything from my end, but it sounds like something the Threat team will need to specifically help with. 

 

 
Userlevel 7
Sincere apologies for the wait, iowackers.

 

Our team has been pretty busy today and it looks like our engineer @  was able to resolve this for you. :robothappy:

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