Best answer by Ssherjj
View originalmoto g6 help
I have an secure anywhere valid account. My old g4 took the keycode without problems. My new g6 refuses to recognize it. Why?
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Userlevel 7
+62
Hello @jwc4jc
Welcome to the Webroot Community.
May I ask if you uninstalled Webroot from your old G4? Have you removed this device from your Online Account Console?
If you are still having issues the please Submit a Support Ticketwhich is free of charge with an active subscription.
Hope this helps?
Welcome to the Webroot Community.
May I ask if you uninstalled Webroot from your old G4? Have you removed this device from your Online Account Console?
- Log in to my.webrootanywhere.com and select the console you want to view.
- Click the Mobile Security tab.
- Select the device you want to deactivate.
If you are still having issues the please Submit a Support Ticketwhich is free of charge with an active subscription.
Hope this helps?
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