new laptop

  • 21 February 2021
  • 1 reply

Userlevel 1

I just got a new laptop that has windows 10. When I install my subscription of Webroot SecureAnywhere it has a conflict with my sound service that is installed on my computer and causes it to crash. It came with Mccafee, which I Uninstaller, and I disabled windows defender and tried it that way to. Webroot installs and when it does its initial scan, it gets to 81% every time and crashes my computer. It won't do anything. I have to reinstall windows every time to get it to work. Any help?

1 reply

Userlevel 7
Badge +61

Hello @mackjr 


Please Submit a Support Ticket and they will help you sort this out.


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.