Solved

Office 365 Not Responding

Multiple Computers Domain environment all Windows 10 Pro 1909 Office 365 12430.20184

Users report that when changing between Word/Excel /Outlook screens grey out and displays not responding.

A hard reset is required,

Windows 7 computers not effected.

When Webroot disabled no issues.

icon

Best answer by TripleHelix 12 February 2020, 19:19

Userlevel 7

+63

Hello @Zenko56 and Welcome to the Webroot Community!

Please do a clean reinstall as that fixes most issues.

Please follow the steps closely!

Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
Uninstall WSA and Reboot
Install with the new installer, enter your Keycode
Let it finish it's install scan
Reboot once again
DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?

Thanks,

We have recently updated our Privacy Policies. We encourage you to read the full terms here.

Sign up