Question

Online Banking

  • 6 August 2019
  • 3 replies
  • 55 views

Badge +1
My bank keeps telling me they don't recognize my computer. Their tech help said the problem was in my computer security. Is there a setting I need to change or is the bank wrong?

3 replies

Userlevel 7
Badge +36
Are you referring to your bank's website when you login?
Badge +1
Yes. When I try to log in it says they do not recognize my computer so I have to have them send me a text with a code to put in so they will remember my computer but I get this message at least once a week.
Userlevel 7
Badge +36
Yeah that wouldn't have anything to do with an antivirus unless it's clearing cookies/cache frequently. If you want help checking to see if Webroot is doing this, our support team can investigate for you. I recommend submitted a ticket here and they'll get you taken care of.

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