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Opt Out

  • 20 February 2020
  • 5 replies
  • 172 views

Badge +1

trying to opt out of auto renewal and says I’m not signed up for that even tho Webroot deducted money in November from my Credit card

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Best answer by ProTruckDriver 20 February 2020, 23:24

Hello @waterwolf , Welcome to the Webroot Community Forum.

This problem would have to be handled by Webroot Support. Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

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5 replies

Hello @waterwolf , Welcome to the Webroot Community Forum.

This problem would have to be handled by Webroot Support. Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

Badge +1

Thank you very much Dave. 

You’re Welcome waterwolf. :relaxed:

Hello. I am having a similar problem. I went into the Web Console to look for the auto-renewal opt-out, but could not find it. Basically, I am trying to avoid another charge in my credit card once the license expires.

Thanks,

Javier

Userlevel 7
Badge +59

Hello @javierV 

 

You can opt-out here: https://www.webroot.com/us/en/auto-renewal-optout

 

Thanks,

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