Solved

Opt Out

  • 20 February 2020
  • 5 replies
  • 172 views
W
Rank
Badge +1

trying to opt out of auto renewal and says I’m not signed up for that even tho Webroot deducted money in November from my Credit card

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Best answer by ProTruckDriver 20 February 2020, 23:24

Hello @waterwolf , Welcome to the Webroot Community Forum.

This problem would have to be handled by Webroot Support. Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

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5 replies

ProTruckDriver
Rank

Hello @waterwolf , Welcome to the Webroot Community Forum.

This problem would have to be handled by Webroot Support. Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

Mask Up! Social Distance! Sanitize Hands! Stay Home!
W
Rank
Badge +1

Thank you very much Dave. 

ProTruckDriver
Rank

You’re Welcome waterwolf. :relaxed:

Mask Up! Social Distance! Sanitize Hands! Stay Home!
J

Hello. I am having a similar problem. I went into the Web Console to look for the auto-renewal opt-out, but could not find it. Basically, I am trying to avoid another charge in my credit card once the license expires.

Thanks,

Javier

TripleHelix
Rank
Userlevel 7
Badge +59

Hello @javierV 

 

You can opt-out here: https://www.webroot.com/us/en/auto-renewal-optout

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 20H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 10.

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