Solved

Opt Out

  • 20 February 2020
  • 5 replies
  • 108 views

Badge +1

trying to opt out of auto renewal and says I’m not signed up for that even tho Webroot deducted money in November from my Credit card

icon

Best answer by ProTruckDriver 20 February 2020, 23:24

View original

5 replies

Userlevel 7

Hello @waterwolf , Welcome to the Webroot Community Forum.

This problem would have to be handled by Webroot Support. Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

Badge +1

Thank you very much Dave. 

Userlevel 7

You’re Welcome waterwolf. :relaxed:

Hello. I am having a similar problem. I went into the Web Console to look for the auto-renewal opt-out, but could not find it. Basically, I am trying to avoid another charge in my credit card once the license expires.

Thanks,

Javier

Userlevel 7
Badge +63

Hello @javierV 

 

You can opt-out here: https://www.webroot.com/us/en/auto-renewal-optout

 

Thanks,

Reply