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Security code

  • 27 July 2020
  • 2 replies
  • 126 views

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After I re-installed WR when I went to log into Webroot Webconsole it wouldn’t accept my security code from 2 different PC’s. Then after a while it did from the PC I was originally denied access. I used the same security code.

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Best answer by TripleHelix 27 July 2020, 00:35

Hello @gmajic 

 

This is not something we can fix for you on the Community so you will need to Submit a Support Ticket and they will help you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply.

 

Thanks,

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2 replies

Userlevel 7

Hello @gmajic 

 

This is not something we can fix for you on the Community so you will need to Submit a Support Ticket and they will help you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply.

 

Thanks,

Userlevel 7

@gmajic is it something like this? And did you Click on Forgotten Security Code? Webroot Identity Portal

 

 

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