Using the latest webroot V188.8.131.52 on my windows 7 pc. With the latest version scans are now taking about 19 mins. I submitted a support ticket last week. I uploaded logs as requested on thursday and as I had not recieved any response to confirm they had been recieved I contacted weboot. I spoke to a representative this afternoon who said the logs where being analysed and I would recieve a response either today or tomorrow. Just a few momments ago I got a response saying they had not recieved the logs and could i send them again. What is going on? I have replied and sent the logs a second time. Not very good customer service!
This topic has been closed for comments
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.