support

  • 4 November 2019
  • 3 replies
  • 102 views

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I sent a request for support renewing my Webroot 5 ½ hours ago. After 4 hours with no response, I called the support number. I have been on hold for 1 hour and 40 minutes and just got transferred AGAIN with ABSOLUTELY NO HELP!! Is this acceptable for your company??


3 replies

Userlevel 7
Badge +48

Hi Brian, although most of us here are just volunteers that sort of treatment is NOT acceptable at all I will ping one of the admins who will help you out asap.

@freydrew 

Userlevel 7
Badge +48

Hi@Brian Hartzfeld , let me look into this for you. 

Userlevel 7
Badge +48

I had one of our support engineers look into your ticket which should have updated things on your end. You can reset your password here: https://my.webrootanywhere.com/forgotpassword.aspx 

Here’s the renewal webpage https://www.webroot.com/us/en/home/renewal or if you’d like to talk with someone directly, please call: 1-866-350-6089

 

Thanks!

Drew

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