Question

Surface Laptop 2 Continues to Crash Regularly

  • 1 May 2020
  • 1 reply
  • 880 views

I’m using Windows 10 Home and my Surface Laptop 2 continues to crash, sometimes every couple hours.  Microsoft has sent me on all sorts of diagnostic trails short of reimaging the machine.  Microsoft is now advising me that Webroot may be the cause of the problem, that I should remove the program and depend solely on Windows Defender for protection. 

Before I do that, what do you think? 


1 reply

Userlevel 7

Hello @Rodneysson 

 

I don’t see any crashes on my 3 Win 10 Laptops so I don’t think it has to do with Webroot. But if you would like Webroot to take a look please Submit a Support Ticket and see what they say.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply.

 

Thanks,

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