I have completed the scan and proceeded to quarantine the ‘threat but the “Threat detected” keeps popping up and won’t go away.
Best answer by jhartnerd123
At this point it would be best to reach out to support. There might be some other persistence mechanism in place causing the threat to keep reappearing.
- Try and determine the location of where the threat was being picked up from and manually go there your self to look.
- check all startup items to see if there’s anything out of sorts there. If so make note for support.
- check scheduled tasks on a windows machine. Check the actions tab within each scheduled task to see if there’s anything loading from %appdata% %temp% etc… If so make note for support.
- even try a simple reboot of the system and run another scan
- within the main GUI of the program click the gear cog next to utilities, then click the Reports tab and Save both the scan log and threat log to the desktop for support to look through.
- if calling support, beforehand, download and run the wsalogs.exe file to gather system and Webroot logs for support. You can retrieve here https://download.webroot.com/wsalogs.exe. Save the file to your desktop, then run and enter your email you associate with your Webroot account.
- Check for and remove browser extensions/add-ons. Never overdo it on those. Really all you need is the default google stuff, ublock origin, the Webroot extension and maybe a good password manager. The rest is kinda junk.
- Clear your temp files. Disk cleanup in windows is decent.
I mean, you can go through an even longer list of things or go into more advanced steps. I’m unsure of your skill level, so at best you can try these and take notes for support. Then, that way you have more information to help support find/remove any remnants that might be lingering.
Best of luck.