Web console problem

  • 15 October 2020
  • 1 reply
  • 27 views

Web Console will not open with my user name and password. Password reset feature does not work. I e-mailed customer support over 3 days ago no reply.  Any suggestions?


1 reply

Userlevel 7

Hello @ukwildcat1967 

 

Please have some patience as support is busy.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

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