Web Console will not open with my user name and password. Password reset feature does not work. I e-mailed customer support over 3 days ago no reply. Any suggestions?
Best answer by TripleHelix
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Userlevel 7
+63
Hello
Please have some patience as support is busy.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.
Thanks,
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