Question

Web Threat Shield cannot reach one of its components.

  • 24 July 2020
  • 3 replies
  • 73 views

Badge +2
WebrootSmall.png

- Component cannot be reached

Web Threat Shield cannot reach one of its components. Consider restart or reinstall.

3 replies

Userlevel 7

Hello @gmajic 

 

Have you tried a Reboot of the System? If so does it work now? Would you like to do a clean reinstall?

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?

Thanks,

Badge +2

Thanks! But I found the answer to my problem on another of my computers, where the same problem had occurred. I refreshed the page and the WR Threat Shield was restored.

Userlevel 7

@gmajic  Great to hear! Yes a refresh of the page or just restarting the Browser could help!

 

Cheers,

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