Most problems with programs not working(namely firefox and google) can be traced back to webroot i.d. protection.
Another problem that can be resolved here is missing the first letter on a keyboard.
go to I.D. Protection then Application Pro scroll thru and look for items "not allowed" and change them to "allow"
+8
Hi Howard1,
Were you answering another's posts? @cat or @triplehelix do you know if this needs to be moved? And where?
Thanks,
Theresa
Were you answering another's posts? @cat or @triplehelix do you know if this needs to be moved? And where?
Thanks,
Theresa
Userlevel 7
Userlevel 7
+56
Hello Howard and Welcome to the Webroot Community!@ wrote:
Most problems with programs not working(namely firefox and google) can be traced back to webroot i.d. protection.
Another problem that can be resolved here is missing the first letter on a keyboard.
go to I.D. Protection then Application Pro scroll thru and look for items "not allowed" and change them to "allow"
Please try a clean reinstall of WSA as that will reset everything that you might of changed.
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Daniel 😉
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