Webroot Wifi Security not working on second computer

I recently purchased webroot for the first time with the WiFi Security and VPN.
I installed it on my LG phone and it worked great.
I installed it on my Toshiba laptop, approximately 4 years old, and it worked great.

I installed it on my new Lenovo, running Windows 10 and I can't log in.
My Webroot SecureAnywhere works fine, but I have never been able to login to the Webroot Wifi Security. I get the following warning "WiFi Security Can't Connect. Please check your internet connection and try again".

I am definitely connected to the internet (hotspot on my LG).

I tried uninstalling the Webroot WiFi Security and reinstalling, but it didn't work.

Help please!

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