I am an application owner that contains a signed executable which is falsely reported as malware (W32.Trojan.Gen) by Webroot (discovered via virustotal.exe). Doing some searching around the forums, this appears to be a fairly common situation.
Is there a whitelisting process we can use to preverify new binaries before release? And how can we get an existing binary that is falsely flagged as malware whitelisted?
Best answer by TripleHelix
Hello @jeremyb and Welcome to the Webroot Community!
It's best to Submit a Support Ticket and talk to them and I'm sure they can find a way to sort your issue out and Whitelist your files and even ask them about future updates.