Why do I get this every few min? over and over again?



5 replies

Userlevel 7
HelloGFTrooper, Welcome to the Webroot Community Forum.
 
Can you please do a clean reinstall of Webroot SecureAnywhere!
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then Please Submit a Support Ticket and they will help you sort your issue!
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Hi,
I uninstalled webroot with system mach ( only one listed) and rebooted my pc. Well this is a new one for me!!! webroot showed up without having to reinstall!! No errors no windows.:mansurprised:  Could it be it was installed two times?
 
Windows verion
version 9.0.17.28
Windows 10 pro
Userlevel 7
Did you upgrade your Operating System to Windows 10, @?
 
That can be typically be the cause of uninstall issues.
 
I've gone ahead and created a ticket on your behalf with our Support Team. Let them take of this for you :manhappy:
No upgrades or any changes.
 
Thank You for the help:cathappy:
Userlevel 7

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