Yahoo email reports "No Internet Connection" after Webroot scheduled scan.
I have a Webroot scheduled scan set up for 3:00PM EST everyday.
At that precise time my Yahoo email account pops up a message “No Internet Connection” and I cannot get anymore email. The message is not correct because I have other tabs open and I still have internet connectivity. (BTW: If I start a manual scan this problem does not happen).
I am using Firefox - the only workaround that I have found is to got to the Firefox Settings->Privacy & Security->Cookies and Site Data->Manage Data then search for “Yahoo” and remove them.
This will cause Yahoo to ask me to login again. Once I do that then Yahoo email works again.
Why is the Webroot scheduled scan causing Yahoo to drop my email connection??
Best answer by ProTruckDriver
It would be best if you would put a Support Ticket in. When sending a Support Ticket a Webroot Log will automatically be sent to Support. They can see what the problem is by looking at your logs.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.