Okay - I just installed the VPN software and had a question helpfully answered here yesterday. All good. But I still need to learn about how the VPN idea works. Almost on cue, I get an email from WebRoot that thanks me for the purchase and provides a link to an FAQ on WebRoot WiFi Security.
So I click on the link, and it takes me to the FAQ for “Obsolete Products” or something like that. Anyway, it has nothing to do with the WiFi Security. I figured I’d report the glitch to WebRoot and that’s when the fun really begins. (BTW - I’ve been on WebRoot’s “talk to us” hold for 45 minutes as I write this).
It is impossible to login to my WebRoot account. I’ve had WebRoot Secure everything for a couple of years now and apparently they’ve changed the protocol or something. When I try to login (and yes I keep my PW’s on file), it tells me that we’ve already had this conversation and we’ll send you an email, which doesn’t show up. Then I try changing my PW and it tells me it has sent an email which doesn’t arrive (and yes, it is the correct email address). As you know, you can have three accounts (at least) with WR: your official account, the help account, and Community support. I am now trying this on Community support in the faint hope that there is someone out there who can contact WebRoot and tell them that they’ve got a major SNAFU going on.
Oh, and when I try to “write a support ticket for VPN” and I login to my new account there, it redirects me to a page that says: “Moved to here” where “here” is a link that does nothing.
Anyone have any ideas? This all started with me just trying to read a FAQ on the VPN.
And I’ve been on the phone hold for just about an hour now.
Best answer by duluthianView original