Solved

Error(BLOCKEDPROGRAMS0021)

  • 2 November 2022
  • 1 reply
  • 37 views

I have been using ADF to query the endpoint threat history API.

https://unityapi.webrootcloudav.com//service/api/console/gsm/xxxxxx/sites/xxxxxxx/threathistory

This has been working successfully for many weeks. we have been nearing the end of our subscription period and have been granted an extension of 30 days for our license, but now when I query this API I get the following error.

Error(BLOCKEDPROGRAMS0021): Users endpoint protection access has expired"

I can still get results back from other API’s I call using the same credentials so it seems isolated to the endpoint threat protection history

Is this something to do with this being a temporary license?

How can I go about resolving?

 

Many thanks

 

Matt Lang

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Best answer by aqila 2 November 2022, 10:45

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Userlevel 4

Hello Matthew,

Thanks for sharing. Can you DM me details (username, client_id ...) so that we can look into it more deeply via our systems for you.

 

Thanks,

Aqil

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