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Getting API keys, Support is useless

  • 7 March 2018
  • 2 replies
  • 720 views
P
I have been trying for almost a month to figure out why my GSM has no "API Access" tab, and the webroot support staff is basically useless. I am hoping the community forum is more knolwedgeable.
 
Here is what the GSM looks like in the trianing videos, and it has the tab I need:


 
 
Here is what my GSM looks like. Note they are very different interfaces even.
 


 
Anyone have some insight? What am I missing? I tried to change home.aspx to gsm.aspx, but it just takes me back to home.aspx.
 
Thanks,
Phil
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Best answer by JosephRi 7 March 2018, 17:53

Hi @,
 
I've asked your account manager to reach out to you to get this resolved. Please let us know if you do not hear from him shortly.
 
Best regards,
Joseph R.
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2 replies

JosephRi
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Hi @,
 
I've asked your account manager to reach out to you to get this resolved. Please let us know if you do not hear from him shortly.
 
Best regards,
Joseph R.
Product Manager, Integrations
P
Looks like that worked! Thanks.
 
Phil

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