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Getting API keys, Support is useless

P
I have been trying for almost a month to figure out why my GSM has no "API Access" tab, and the webroot support staff is basically useless. I am hoping the community forum is more knolwedgeable.
 
Here is what the GSM looks like in the trianing videos, and it has the tab I need:


 
 
Here is what my GSM looks like. Note they are very different interfaces even.
 


 
Anyone have some insight? What am I missing? I tried to change home.aspx to gsm.aspx, but it just takes me back to home.aspx.
 
Thanks,
Phil
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Best answer by JosephRi 7 March 2018, 17:53

Hi @philcox,
 
I've asked your account manager to reach out to you to get this resolved. Please let us know if you do not hear from him shortly.
 
Best regards,
Joseph R.

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2 replies

J
Rank
Userlevel 4
Hi @philcox,
 
I've asked your account manager to reach out to you to get this resolved. Please let us know if you do not hear from him shortly.
 
Best regards,
Joseph R.
P
Looks like that worked! Thanks.
 
Phil

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