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Active protection turned off, can' t turn on

  • 8 January 2014
  • 6 replies
  • 39 views

Have three issues that this app cannot fix, file system shield disabled, install shield disabled, execution shield disabled. How to fix no help
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Best answer by arnwll1 11 January 2014, 01:10

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6 replies

Userlevel 7
Hi arnwll1 - Which product are you using? 
 
If all of these shields are turned off, we should definitely take a look at your WSA logs.
at this time I have resolved the issue so far...what are  WSA logs  this happened on my  Samsung Galaxy Centura SCH-S738C, android 4.0.4 tracfone  cellphone
Userlevel 7
They are data logs from the device. Our technicians can gather and analyze them if you experience the issue again.
Im having the same problem, I hit fix now and nothing happens how do I fix?
I have the same issue how do I fix
Userlevel 7
Badge +56
Go ahead and contact support on this one:
http://www.webroot.com/us/en/support/contact

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