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Blocked www page

  • 21 February 2014
  • 9 replies
  • 33 views

Userlevel 4
Hi Guys
 
One of our customers asked why on some endpoints particular www is blocked and at others nedpoints this www is allow for connection?
How can I explain this situation to him?
 
Endpoints are in the same policy.

 
Best Regards
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Best answer by nic 27 February 2014, 21:20

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9 replies

Userlevel 7
Badge +56
What's the URL being blocked?  Do you have any other web content filtering in conjunction with Webroot?
Userlevel 4
http://www.tradis.com.pl/  and no other web filters installed.
Please check and add to the white list please.
This is www from one of our customer.
Userlevel 7
Badge +56
I'm seeing that as ok in our system, so it is strange that it is blocking it.  I'll open a support ticket and have support follow up with you.
also my.ebay.com is showing up as a hazard and being blocked
Userlevel 7
Badge +56
@ wrote:
also my.ebay.com is showing up as a hazard and being blocked
I'm getting the same behavior.  I sent a message to our threat researchers to get that fixed.
Userlevel 7
Badge +56
Ok they've been able to reproduce the issue and are working on a fix.  In the meantime, if you log in, after it closes the page, you should be able to go back to my.ebay.com and be ok.
Userlevel 7
Badge +56
Also, the issue apparently only happens with Chrome, so you can try using IE or Firefox instead.
I'm having the same issue with one of my users with https://www.facebook.com.
 
We don't have any policies restricting access to FB, but the page is automatically closed with a warning about malicious content. The user in question is in the same policy as the rest of his department, who visit FB without issue. 
 
I have cleared the cache (everything except page history).
Browser: Chrome (up-to-date)
OS: Win7Pro 64-bit.
 
Thanks in advance for your thoughts.
 
Todd
Userlevel 7
Badge +56
Go ahead and contact support on that one so they can look into it further.

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