Knowledge Base

BSOD on Windows 10 systems running VM environments


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Webroot received a small number of reports of BSODs on Windows 10 systems running VMs (hyperV, VMware, etc.) with the Web Threat Shield (WTS) driver installed.

Further work has narrowed the problem down to an issue with Windows 10, build 1803. After upgrading to newer Windows 10 builds (specifically 1809 and later), the problem disappeared.

If you are encountering a problem with Windows 10 running VMs and have the WTS deployed, please update Windows to a newer build and see if the problems continue to happen.

If you see further issues, please open a ticket with support to gather additional information so the problem can be investigated.

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