Bug - Webroot Blocking Itself - attempted to load a non-system/Webroot DLL

  • 26 June 2022
  • 2 replies
  • 46 views

Userlevel 1

MSP here using endpoint protection.

Problem 1 - 

For some reason my Webroot clients never update, on any computer. I always have to install the latest WRSA.exe installer manually. This has been going on for over a year.

Problem 2 - 

I installed the latest, 9.0.32.60 a few minutes ago. Upon inspecting the WR log files, I found that Webroot is blocking itself when updating/installing.

Blocked: Webroot Process ""C:\Program Files\Webroot\Core\WRSkyClient.x64.exe"

 


2 replies

Userlevel 1

 

Userlevel 7
Badge +21

@asheroto

 

Have you opened a ticket and sent this over to support? Our enterprise support are going to be who can help you diagnose and resolve this issue

https://www.webroot.com/us/en/about/contact-us

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