Cannot see my server on Webroot management console

  • 12 August 2013
  • 2 replies

I have installed Webroot Secureanywhere Endpoint protection on a windows 2008 R2.
For some reason i cannot see this server on the Webroot management console. Also I cannot uninstall it as it needs to be managed.
I have installed Webroot on around 50 computers in our company and this is the first time I see this issue.
Has anyone seen this before? How to go around it?
Help is much appreciated.
Kind Regards

Best answer by phlkb 12 August 2013, 17:49

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2 replies

Userlevel 7
Badge +6
Try temporarily turning the firewall off and forcing a poll, if this is not a critical server.
Otherwise I would run and open a Webroot ticket. Any issues of an endpoint not communicating or losing connection are very important to have investigated, on behalf of all business customers.
Dear explanoit
This is exactly what I did and contacted support who informed me that my server cannot been seen.
They have instructed me to boot the server in safe mode network and uninstall Webroot then re-install it.
It worked fine.
Thank you for your support.